Best Practice of Development of Nursing Knowledge Management System at Universitas Airlangga Hospital Indonesia

Purwaningsih, Nasronudin, Nyoman Anita Damayanti

Abstract

Increased knowledge of human resources in hospitals is needed in an effort to improve the quality of services. These activities require a very high cost so that required a knowledge management in order to be useful for the institution. Universitas Airlangga Hospital is a new operational hospital so it does not have knowledge management system yet. Objective of this study is to develop knowledge management system in nursing services by using knowledge management cycle. The methods that we used in this research was a qualitative study with data collected from semi-structured interviews with strategic management team, nurses and then give intervention to the nurses. The results from the first identification that more than 73% of employees said that they do not understand about knowledge management because it has not been applied at Universitas Airlangga Hospital. After intervention to the nurses there is an increase in internal and external stakeholder satisfaction. From this research we can conclude that implementation of knowledge management system should be extended to all employees at Universitas Airlangga Hospital.

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Paper Citation


in Harvard Style

Purwaningsih., Nasronudin. and Damayanti N. (2018). Best Practice of Development of Nursing Knowledge Management System at Universitas Airlangga Hospital Indonesia.In Proceedings of the 9th International Nursing Conference - INC, ISBN 978-989-758-336-0, pages 653-656. DOI: 10.5220/0008330406530656


in Bibtex Style

@conference{inc18,
author={Purwaningsih and Nasronudin and Nyoman Anita Damayanti},
title={Best Practice of Development of Nursing Knowledge Management System at Universitas Airlangga Hospital Indonesia},
booktitle={Proceedings of the 9th International Nursing Conference - INC,},
year={2018},
pages={653-656},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008330406530656},
isbn={978-989-758-336-0},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Nursing Conference - INC,
TI - Best Practice of Development of Nursing Knowledge Management System at Universitas Airlangga Hospital Indonesia
SN - 978-989-758-336-0
AU - Purwaningsih.
AU - Nasronudin.
AU - Damayanti N.
PY - 2018
SP - 653
EP - 656
DO - 10.5220/0008330406530656