User Satisfaction on e-Library Services in the Library of the University Campus B Airlangga

Lila Anjarwati, Reza Masrurah

2018

Abstract

This study aims to determine the level of user satisfaction with the services of e-library at Airlangga University campus library B. Type descriptive qualitative research. Sources of data in this study are librarians and library visitors. Data was collected through: (1) interview, (2) observation, (3) documentation. Population taken from the number of users a collection of reference service within one month, with a sample of 50% of the visitor’s service reference. These results indicate that the collection of e - journal helps users library to find the information needed, demonstrated by 22% answered strongly agree, 52% disagree and 26% answered quite agree.

Paper Citation

in Harvard Style

Anjarwati L. and Masrurah R. (2018). User Satisfaction on e-Library Services in the Library of the University Campus B Airlangga. In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL; ISBN 978-989-758-712-2, SciTePress, pages 103-106. DOI: 10.5220/0008668400002300

in Bibtex Style

@conference{icrl18,
author={Lila Anjarwati and Reza Masrurah},
title={User Satisfaction on e-Library Services in the Library of the University Campus B Airlangga},
booktitle={Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL},
year={2018},
pages={103-106},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008668400002300},
isbn={978-989-758-712-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL
TI - User Satisfaction on e-Library Services in the Library of the University Campus B Airlangga
SN - 978-989-758-712-2
AU - Anjarwati L.
AU - Masrurah R.
PY - 2018
SP - 103
EP - 106
DO - 10.5220/0008668400002300
PB - SciTePress