User Satisfaction Analysis of Library Services Institute of Business and Information Stikom Surabaya

Rizza Amalia, Putri Laras, Dyah Puspitasari Srirahayu

2018

Abstract

This study reviews existing services in the Library of the Institute of Business and Information Stikom Surabaya. The purpose of this study is the author wanted to determine the level of user satisfaction with the quality of library services covering dimension Stikom Surabaya effect of service, information of control, library as place. This study uses a quantitative method by distributing questionnaires to 26 respondents drawn from Surabaya Stikom Library visitors, especially students Stikom Surabaya consisting of several courses. The concept of quality of service that is used is LibQual + TM consisting of effect of service, information of control, library as place. The results of this study showed that the quality of service in Surabaya Stikom library of dimension effect of service got a fairly good value, because users are satisfied with the services provided by librarians. But the dimension of control information scored less, it is assessed in terms of user convenience when making payments using RFID fines. And for dimensions library as place scored quite well because most users are comfortable with the atmosphere of a library. The researchers concluded that the quality of service on the library Stikom Surabaya scored quite well. However, the library should further improve the quality of service with respect to some aspects, so that users will be satisfied with library services.

Paper Citation

in Harvard Style

Amalia R., Laras P. and Puspitasari Srirahayu D. (2018). User Satisfaction Analysis of Library Services Institute of Business and Information Stikom Surabaya. In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL; ISBN 978-989-758-712-2, SciTePress, pages 113-121. DOI: 10.5220/0008668600002300

in Bibtex Style

@conference{icrl18,
author={Rizza Amalia and Putri Laras and Dyah Puspitasari Srirahayu},
title={User Satisfaction Analysis of Library Services Institute of Business and Information Stikom Surabaya},
booktitle={Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL},
year={2018},
pages={113-121},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008668600002300},
isbn={978-989-758-712-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL
TI - User Satisfaction Analysis of Library Services Institute of Business and Information Stikom Surabaya
SN - 978-989-758-712-2
AU - Amalia R.
AU - Laras P.
AU - Puspitasari Srirahayu D.
PY - 2018
SP - 113
EP - 121
DO - 10.5220/0008668600002300
PB - SciTePress