Increasing User Independence to Maximize Library Services, UiTM Puncak Alam

Lika Prihadini, Dian Indriani

2018

Abstract

The purpose of this study is to analyse and evaluate the transition of an independent customer service model in Tun Abdul Razzak Library (PTAR KPA), UiTM Cawangan Pucak Alam. This study observes the customer satisfaction by asking specific questions covering various points of self-service offered by PTAR KPA to its user. Research methodology is by interviewing library staffs and head of the library to get more in-depth information about how the transition affects the entire library system, its policies and procedures, and staffing. The results of this study are intended to show the level of effectiveness using an independent service model in a library institution.

Paper Citation

in Harvard Style

Prihadini L. and Indriani D. (2018). Increasing User Independence to Maximize Library Services, UiTM Puncak Alam. In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL; ISBN 978-989-758-712-2, SciTePress, pages 135-137. DOI: 10.5220/0008669100002300

in Bibtex Style

@conference{icrl18,
author={Lika Prihadini and Dian Indriani},
title={Increasing User Independence to Maximize Library Services, UiTM Puncak Alam},
booktitle={Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL},
year={2018},
pages={135-137},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008669100002300},
isbn={978-989-758-712-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL
TI - Increasing User Independence to Maximize Library Services, UiTM Puncak Alam
SN - 978-989-758-712-2
AU - Prihadini L.
AU - Indriani D.
PY - 2018
SP - 135
EP - 137
DO - 10.5220/0008669100002300
PB - SciTePress