Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation

Claudio Giovanoli

Abstract

The field of cloud service selection tries to support customers in selecting cloud services based on QoS attributes. For considering the right, QoS attributes it is necessary to respect the customers and the providers’ perception. This can be made through a Service Quality Model. Thus, this paper introduces a Cloud Service Quality Model based on a Systematic Literature Review and user interviews as well as providers perceptions.

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Paper Citation


in Harvard Style

Giovanoli C. (2019). Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation.In Proceedings of the 9th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-758-365-0, pages 241-248. DOI: 10.5220/0007587502410248


in Bibtex Style

@conference{closer19,
author={Claudio Giovanoli},
title={Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation},
booktitle={Proceedings of the 9th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},
year={2019},
pages={241-248},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007587502410248},
isbn={978-989-758-365-0},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation
SN - 978-989-758-365-0
AU - Giovanoli C.
PY - 2019
SP - 241
EP - 248
DO - 10.5220/0007587502410248