Design and Development of the First Prototype of a Social, Intelligent and Connected Help Desk

Simona D’Attanasio, Thierry Sotiropoulos, Rachid Alami

Abstract

This paper presents an innovative architecture of help desk in the tourism environment. The aim of the work, performed with a professional woodworker manufacturer, is to design an interactive counter, integrating the methods and the technologies of robotics. The idea is to provide customers with a new experience, based on an intelligent and social interaction within a connected environment, using wood as the main material. In order to achieve this objective, modular hardware and software architectures have been designed and the first prototype is under development. The paper focuses on the description of the architecture of this prototype and on the first results obtained.

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