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Authors: Priyanka Singh 1 ; Fiona Lynch 2 and Markus Helfert 1

Affiliations: 1 School of Business, Maynooth University, Maynooth, Co. Kildare, Ireland ; 2 School of Science & Computing, Waterford Institute of Technology (WIT), Waterford, Ireland

Keyword(s): Smart City, Citizens, Service Lifecycle.

Abstract: There has been an enormous discussion around involving the citizens in smart city design and development. However most of the papers discussed citizen’s involvement and their feedback at the initial level of the service design where they intend to support citizen’s ideas with the help of methodologies, tools, templates, online platforms such e-participation, m-gov etc. Nevertheless, there are very few articles which discuss the impact of citizen’s feedback after the deployment of the services. With this systematic literature review we highlight that for the successful smart city development, there is a requirement to obtain citizen’s feedback not only during the initial stages of the service design and planning but also after the deployment of the services in order to recognize if their feedback really had any implication in the actual design process; and if the services are working as they were planned initially with the feedback of the citizens during the initial phases of the serv ice design process. (More)

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Paper citation in several formats:
Singh, P. ; Lynch, F. and Helfert, M. (2020). Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer). In Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA; ISBN 978-989-758-480-0; ISSN 2184-3244, SciTePress, pages 112-119. DOI: 10.5220/0010108101120119

@conference{chira20,
author={Priyanka Singh and Fiona Lynch and Markus Helfert},
title={Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer)},
booktitle={Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA},
year={2020},
pages={112-119},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010108101120119},
isbn={978-989-758-480-0},
issn={2184-3244},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA
TI - Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer)
SN - 978-989-758-480-0
IS - 2184-3244
AU - Singh, P.
AU - Lynch, F.
AU - Helfert, M.
PY - 2020
SP - 112
EP - 119
DO - 10.5220/0010108101120119
PB - SciTePress

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