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Authors: Norah Aldowaihi ; Razan Alhossaini ; Shahad Bin-Sweleh ; Shrifa Aldakheel ; Malak Alamri and Sarah Alhumoud

Affiliation: Department of Computer Science, College of Computer and Information Sciences, Imam Mohammed bin Saud Islamic University, Riyadh, Saudi Arabia

Keyword(s): ATM, Mobile Banking, Online Banking, Heuristics, Usability.

Abstract: Nowadays, most people manage their finances without the need to often visit branch offices and deal face- to-face with employees; instead, they use internet banking, automated teller machines (ATMs), and mobile banking. Therefore, the usability of those systems is crucial for accomplishing needed financial tasks. This study investigated the user interfaces of different banking systems, specifically, multilingual ones used in the Arab world (because the number of expatriates in this region is large and they speak various different languages). The results are presented in comparison to a previous interface analysis published in 2015. The study also presents a holistic overview of the requirements of socio-cultural design for banking interfaces. Finally, it presents the findings as design recommendations for socio-cultural aspects of Arab world banking interfaces.

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Paper citation in several formats:
Aldowaihi, N., Alhossaini, R., Bin-Sweleh, S., Aldakheel, S., Alamri, M. and Alhumoud, S. (2022). Advances in the Usability of Banking System Interfaces in Saudi Arabia. In Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2022) - HUCAPP; ISBN 978-989-758-555-5; ISSN 2184-4321, SciTePress, pages 119-125. DOI: 10.5220/0010761000003124

@conference{hucapp22,
author={Norah Aldowaihi and Razan Alhossaini and Shahad Bin{-}Sweleh and Shrifa Aldakheel and Malak Alamri and Sarah Alhumoud},
title={Advances in the Usability of Banking System Interfaces in Saudi Arabia},
booktitle={Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2022) - HUCAPP},
year={2022},
pages={119-125},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010761000003124},
isbn={978-989-758-555-5},
issn={2184-4321},
}

TY - CONF

JO - Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2022) - HUCAPP
TI - Advances in the Usability of Banking System Interfaces in Saudi Arabia
SN - 978-989-758-555-5
IS - 2184-4321
AU - Aldowaihi, N.
AU - Alhossaini, R.
AU - Bin-Sweleh, S.
AU - Aldakheel, S.
AU - Alamri, M.
AU - Alhumoud, S.
PY - 2022
SP - 119
EP - 125
DO - 10.5220/0010761000003124
PB - SciTePress

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