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Educational Chatbots: A Sustainable Approach for Customizable Conversations for Education

Topics: Adaptive Educational Systems; Authoring Tools for Intelligent Tutoring Systems; Blended Learning; Computer-Supported Collaborative Learning; Emerging Technologies in Education for Sustainable Development; Intelligent Learning and Teaching Systems; Intelligent Tutoring Systems; Mentoring and Tutoring

Authors: Donya Rooein ; Paolo Paolini and Barbara Pernici

Affiliation: Poliotecnico di Milano, Milan, Italy

Keyword(s): Educational Chatbot, Adaptive Learning, Conversational Agents, Customizable Conversations.

Abstract: This paper proposes using chatbots as “tutors” in a learning environment; tutors who are not domain experts but helpers in guiding students through bodies of learning material. The most original contributions are the proposal that conversation should be content-independent (although chatbots speak about content); The production process should allow non-technical actors to customize chatbots and keep the costs of development and deployment low. We specifically discuss conversation customization, which is relevant, especially for learning applications, where users might have specific needs or problems. We achieve the features introduced above via extensive “configuration” (regarding direct programming), making the underlying technology novel and original. Experiments with teachers and students have shown that chatbots in education can be effective and that customization of conversations is relevant and valued by users.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Rooein, D., Paolini, P. and Pernici, B. (2022). Educational Chatbots: A Sustainable Approach for Customizable Conversations for Education. In Proceedings of the 14th International Conference on Computer Supported Education - Volume 1: CSEDU; ISBN 978-989-758-562-3; ISSN 2184-5026, SciTePress, pages 314-321. DOI: 10.5220/0011083200003182

@conference{csedu22,
author={Donya Rooein and Paolo Paolini and Barbara Pernici},
title={Educational Chatbots: A Sustainable Approach for Customizable Conversations for Education},
booktitle={Proceedings of the 14th International Conference on Computer Supported Education - Volume 1: CSEDU},
year={2022},
pages={314-321},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011083200003182},
isbn={978-989-758-562-3},
issn={2184-5026},
}

TY - CONF

JO - Proceedings of the 14th International Conference on Computer Supported Education - Volume 1: CSEDU
TI - Educational Chatbots: A Sustainable Approach for Customizable Conversations for Education
SN - 978-989-758-562-3
IS - 2184-5026
AU - Rooein, D.
AU - Paolini, P.
AU - Pernici, B.
PY - 2022
SP - 314
EP - 321
DO - 10.5220/0011083200003182
PB - SciTePress

- Science and Technology Publications, Lda.
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