KNOWLEDGE MANAGEMENT IN NON-GOVERNMENTAL ORGANISATIONS - A Partnership for the Future

José Braga de Vasconcelos, Paulo Castro Seixas, Paulo Gens Lemos, Chris Kimble

2005

Abstract

This paper explores Knowledge Management (KM) practices for use with portal technologies in Non-Governmental Organizations (NGOs). The aim is to help NGOs become true Civil Society Organizations (CSOs). In order to deal with more donors (at the top) and more beneficiaries (at the bottom), NGOs working in Humanitarian Aid and Social Development increasingly need systems to manage the creation, accessing and deployment information: within the NGOs themselves, between different NGOs that work together and, ultimately, between NGOs and Society as a whole. Put simply, NGOs are organizations that need an effective KM solution to tackle the problems that arise from both their local-global nature and from the difficulties of effective communication between and within NGOs and Civil Society. To address these problems, the underlying objectives, entities, activities, workflow and processes of the NGO will be considered from a KM framework. This paper presents the needs of a responsible, cooperative and participative NGO from a KM perspective, in order to promote the growth of Communities of Practice in local as well as in global network.

References

  1. Abecker, A., Bernardi, A., Hinkelmann, K., Kuhn, O. and Sintek, M., 1998. Towards a Technology for Organizational Memories, IEEE Intelligent Systems, Vol. 13, No. 3, May/June, pp. 30-34.
  2. Brown S. and Gray S., 1998. The People are the Company Fast Company [Online] Available: http://www.fastcompany.com/online/01/people.html
  3. Davenport, T. and Prusak, L., 2000. Working Knowledge, Harvard Business School Press.
  4. Greer K., Bell D., Wang H., Bi,Y. and Guo G., 2001. An Application of Knowledge Management using Intelligent Agents, the Intelligent CONtent Management.
  5. Hildreth, P. and Kimble, C., 2002. The duality of knowledge [Online] Information Research, 8(1), paper no. 142. Available at http://InformationR.net/ir/8- 1/paper142.html [November 19, 2004].
  6. Hildreth, P. and Kimble, C. 2004., Knowledge Networks: Innovation through Communities of Practice, Idea Group Publishing. Hershey (USA)/London (UK).
  7. Kimble, C. Hildreth, P and Wright. P., 2001. "Communities of Practice: Going Virtual", Chapter 13 in Knowledge Management and Business Model Innovation, Idea Group Publishing. Hershey (USA)/London (UK), 2001. pp 220 - 234.
  8. Lave J. and Wenger E., 1991. Situated learning. Legitimate Peripheral Participation. Cambridge: Cambridge University Press.
  9. Lock Lee, L and Neff, M. 2004. How Information Technologies Can Help Build and Sustain an Organization's Communities of Practice: Spanning The Socio-Technical Divide?" Chapter 15 in Hildreth, P. and Kimble, C. (2004) "Knowledge Networks: Innovation through Communities of Practice", Idea Group Publishing, Hershey (USA)/London (UK), pp 165 - 183.
  10. Macintosh, A., 1997. Knowledge asset management, AIring (20).
  11. Pearce, J., 2000. Development, NGOs, and Civil Society, Oxford, Oxfam GB.
  12. Santos, B., 2000. Globalização. Fatalidade ou Utopia?, Porto. Afrontamento.
  13. Seixas, P. 2003. Emergency and Humanitarian Aid. Revista ForumDC http://www.forumdc.net/forumdc/artigo.asp?cod_artig o=145335
  14. Seixas, P. forthcoming 2005 Antropologia e Intervenção Humanitária e para o Desenvolvimento. A Humanidade que o Humanitário construiu: Conceptualização e Acção, Perez, Xerardo Pereiro e al Antropologia Aplicada. Vila Real, UTAD.
  15. System (ICONS), Project ID: IST2001 - II.1.2: Knowledge Management.
  16. Tvedt, T., 2002. Development NGOs: Actors in a Global Civil Society or in a New International Social System?”, Voluntas: International Journal of Voluntary and Nonprofit Organizations Vol. 13, No. 4.
  17. Vasconcelos, J, Kimble C and Rocha, Á., 2003. Organizational Memory Information Systems: An Example of a Group Memory System for the Management of Group Competencies, The Journal of Universal Computer Science, 9(12), pp. 1410 - 1427.
  18. Wenger E, McDermott R and Snyder W., 2002. Cultivating Communities of Practice: A Guide to Managing Knowledge, Harvard Business School Press, Boston, Massachusetts.
  19. Wenger E., 1998. Communities of Practice. Learning, Meaning and Identity. CUP.
  20. Winograd T. and Flores F., 1986 Understanding computers and cognition: a new foundation for design Norwood NJ: Ablex.
Download


Paper Citation


in Harvard Style

Braga de Vasconcelos J., Castro Seixas P., Gens Lemos P. and Kimble C. (2005). KNOWLEDGE MANAGEMENT IN NON-GOVERNMENTAL ORGANISATIONS - A Partnership for the Future . In Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 972-8865-19-8, pages 17-26. DOI: 10.5220/0002537900170026


in Bibtex Style

@conference{iceis05,
author={José Braga de Vasconcelos and Paulo Castro Seixas and Paulo Gens Lemos and Chris Kimble},
title={KNOWLEDGE MANAGEMENT IN NON-GOVERNMENTAL ORGANISATIONS - A Partnership for the Future},
booktitle={Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2005},
pages={17-26},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002537900170026},
isbn={972-8865-19-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - KNOWLEDGE MANAGEMENT IN NON-GOVERNMENTAL ORGANISATIONS - A Partnership for the Future
SN - 972-8865-19-8
AU - Braga de Vasconcelos J.
AU - Castro Seixas P.
AU - Gens Lemos P.
AU - Kimble C.
PY - 2005
SP - 17
EP - 26
DO - 10.5220/0002537900170026