SLA MANAGEMENT FOR THE INTERNET OF SERVICES

Matthias Winkler, Thomas Springer

2009

Abstract

Business services are a valuable asset to be traded via internet service marketplaces. While they are offered via the internet their execution often involves manual steps. The provisioning of services is regulated by service level agreements (SLA). In order to support the efficient management of SLAs a suitable infrastructure is needed. In this paper we present the SLA management approach and infrastructure developed and implemented within the TEXO project. It is based on our SLA lifecycle, which supports the creation, negotiation and renegotiation, as well as the monitoring of SLAs. We had two important requirements which make the approach suitable for the context of trading business services via internet service marketplaces. It should enable the specification of key aspects of business services, instead of being limited to quality of service (QoS) aspects. Furthermore, the SLA management infrastructure should enable easy SLA handling for service providers and consumers without imposing too many infrastructure requirements on them. Our work is illustrated based on a logistics service example.

References

  1. Ameller, D. and Franch, X. (2008). Service level agreement monitor (salmon). In Proceedings of the Seventh International Conference on Composition-Based Software Systems (ICCBSS 2008), Washington, DC, USA. IEEE Computer Society.
  2. Andrieux, A., Czajkowski, K., Dan, A., Keahey, K., Ludwig, H., Nakata, T., Pruyne, J., Rofrano, J., Tuecke, S., and Xu, M. (2007). Web services agreement specification (ws-agreement). Technical report, Open Grid Forum.
  3. Bianco, P., Lewis, G. A., and Merson, P. (2008). Service level agreements in service-oriented architecture environments. Technical Note CMU/SEI-2008-TN-021, Carnegie Mellon University.
  4. Boniface, M., Philips, S. C., Sanchez-Macian, A., and Surridge, M. (2007). Dynamic service provisioning using gria slas. In Proceedings of ICSOC.
  5. Cardoso, J., Voigt, K., and Winkler, M. (2008). Service engineering for the internet of services. In Filipe, J. and Cordeiro, J., editors, Enterprise Information Systems, volume Volume 19 of Lecture Notes in Business Information Processing, pages 15-27. Springer Berlin Heidelberg.
  6. Cardoso, J., Winkler, M., and Voigt, K. (2009). A service description language for the internet of services. In Proceedings of ISSS 2009.
  7. Flehmig, M., Troeger, P., and Saar, A. (2006). Design and integration of sla monitoring and negotiation capabilities. Adaptive Services Grid Deliverable D5.II-7.
  8. Ludwig, H., Dan, A., and Kearney, R. (2004). Cremona: an architecture and library for creation and monitoring of ws-agreents. In ICSOC 7804: Proceedings of the 2nd international conference on Service oriented computing, pages 65-74, New York, NY, USA. ACM.
  9. Pressebuero, T. (2008). Texo - Business Webs im Internet der Dienste. http://theseusprogramm.de/scenarios/de/texo.
  10. Reichert, J. (2008). Serviceabhngige qualittsparameter in dienstgtevertrgen. Java Spektrum, (6):29-33.
  11. Waeldrich, O. (2008). Wsag4j. WSAG4J project page. last visited 29.01.2009.
Download


Paper Citation


in Harvard Style

Winkler M. and Springer T. (2009). SLA MANAGEMENT FOR THE INTERNET OF SERVICES . In Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009) ISBN 978-989-674-010-8, pages 384-391. DOI: 10.5220/0002287203840391


in Bibtex Style

@conference{act4soc-ehst09,
author={Matthias Winkler and Thomas Springer},
title={SLA MANAGEMENT FOR THE INTERNET OF SERVICES},
booktitle={Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009)},
year={2009},
pages={384-391},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002287203840391},
isbn={978-989-674-010-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009)
TI - SLA MANAGEMENT FOR THE INTERNET OF SERVICES
SN - 978-989-674-010-8
AU - Winkler M.
AU - Springer T.
PY - 2009
SP - 384
EP - 391
DO - 10.5220/0002287203840391