On the Development of a Theoretical Framework for New Product Development

Lixin Wang, Athanassios Kourouklis

2012

Abstract

New Product Development (NPD) is critical for a firm’s survival and development. As firms are increasingly challenged by internal deficiencies and paucities of knowledge resources, they need to embrace open in-novation strategies. Subsequently, involving suppliers and customers into the process of NPD has been viewed as the most effective means by which internal and external knowledge resources can be optimally leveraged. However, there is a lack of available and reliable mechanisms to facilitate this process. This paper presents a comprehensive theoretical framework developed by harmoniously combining the relevant theoretical fields of Knowledge Management (KM), Open Innovation (OI), Supply Chain Management (SCM) and Product Lifecycle Management (PLM). Additionally, within this framework, Knowledge Audit, Knowledge Calibration and Knowledge Absorption have been employed as valuable tools to manage knowledge loops across the three innovation stages: pre-acquisition, in-acquisition and post-acquisition.

References

  1. Aitken, M. J., 1998. An Introduction to Optical Dating. Oxford University Press, Oxford.
  2. Antonio Messeni Petruzzelli. 2009. External knowledge sources and proximity. Journal of Knowledge Management, VOL. 13 NO. 5 2009, pp. 301-318,
  3. Ameri F, Dutta D., 2005. Product Lifecycle Management: Closing the Knowledge Loops. Computer-Aided Des. Appl., 2(5): 577-590.
  4. Burt, R. S. 1992. Structural holes: The social structure of competition. Cambridge, MA: Harvard University Press.
  5. Bask, A. H. and Juga, J., 2001, “Semi-integrated supply chain: towards the new era of supply chain management”, International Journal of Logistics: Research and Applications, Vol. 4 No. 2, pp. 137-52.
  6. Berson, A., Smith, S. & Thearling, K., 2003. Customer acquisition. Building Data Mining Applications for CRM (p. 7). New York.
  7. Bennett, R. and Gabriel, H. I., 1999, Organizational factors and knowledge management within large marketing departments: an empirical study. Journal of Knowledge Management, 3 (3) 212-225.
  8. Bowersox, D. J., Closs, D. J. and Stank, T. P., 1999, 21st Century Logistics: Making Supply Chain Integration a Reality, Council of Logistics Management, Oakwood, IL.
  9. Bourdieu, P. 1977. Outline of a Theory of Practice. Cambridge University Press, Cambridge, UK.
  10. Bell, D., 1999, the coming of post-industrial society: A venture in social forecasting, Basic Books, New York.
  11. Burt, D. N. and Soukup, W. R., 1985, Purchasing role in new product development. Harvard Business Review, 63, 90-97.
  12. Cooper, M. C., Lambert, D. M., and Pagh, J. D., 1997, Supply Chain Management: More Than a New Name for Logistics. The International Journal of Logistics Management 8(1), 1-13.
  13. Cox, A., 1999, "Power, value and supply chain management", Supply Chain Management: An International Journal, Vol. 4 No.4, pp.167-75.
  14. Christopher, M., 1992, Logistics & Supply Chain Management, Pitmans, London.
  15. Cohen, W., Levinthal, D., 1990, «Absorptive capacity: A new perspective on learning and innovation.
  16. Chesbrough, H., 2003. Open Innovation. The New Imperative for Creating and Profiting from Technology. Harvard Business School Press, Boston, MA.
  17. Coombs, R., Harvey, M., Tether, B., 2003. Analysing distributed processes of provision and innovation. Industrial and Corporate Change 12, 1125-1155.
  18. Confederation of British Industry (CBI), 2005, Innovation Survey, CBI, November.
  19. Carlile, P., & Rebentisch, E. S., 2003. Into the blackbox:The knowledge transformation cycle. Management Science, 49(9), 1180-1195.
  20. Drucker, P. F.: “Management's New Paradigms.” Forbes Magazine, October 5, 1998, pp 152-177.
  21. D'Aveni, R., 1994, Hyper competition: Managing the Dynamics of Strategic Manoeuvring. The Free Press, New York .
  22. Druker P. F., 1992 Managing for the Future, ButterworthHeinemann, Oxford.
  23. Department of Trade and Industry, 2007. Innovation in Services, DTI Occasional Paper no. 9, June, HMSO.
  24. Dykeman J. B., 1998. Knowledge management moves from theory toward practice. Managing Office Technology 43(4): 12-13.
  25. Davenport, T. H., Prusak, L. and Wilson, J. H., (2003), "who's bringing you hot ideas and how are you responding?", Harvard Business Review, Vol. 81 No. 2, pp. 59-64.
  26. Dan Holtshouse: available: Http: www.information week.com/762/know.htm (6/ 2011).
  27. Davenport, T. H., Harris, J. G., & Kohli, A. K., 2001. How do they know their customers so well? MIT Sloan Management Review, (winter), 63-73.
  28. Darroch Jenny: Knowledge management, innovation and firm performance, Journal of Knowledge Management, Vol.93 2005, pp 101-115.
  29. Earl, M., 2001, “Knowledge management strategies: toward a taxonomy”, Journal of Management Information Systems 18 (1), pp. 215-233.
  30. Freeman, L., Romney, K. & Freeman, S., 1987. Cognitive structure and informant accuracy, American Anthropologist, 89: 310-325.
  31. Gibbert, Michael, Leibold, Marius, Probst, Gilbert, Five styles of Customer Knowledge Management, and how smart companies put them into action. Available at: http://archive-ouerte.unige.ch/downloader/vital/pdf/tmp /b4cghni2pnfv1gs980ius7a9p2/out.pdf. 17th April 2012.
  32. Granovetter, M., 1973, the strength of weak ties. American Journal of Sociology, 78(6), 1360-1380.
  33. Gassmann, Oliver; Enkel, Ellen: Towards a Theory of Open Innovation: Three Core Process Archetypes. 2004. - R&D Management Conference (RADMA) - Lisabon, Portugal
  34. Hustad, T. P., 1996. Reviewing current practices in innovation management and a summary of selected best practices. In: The PDMA. Handbook of New Product Development. Wiley and Sons, New York, pp. 489-51
  35. Harwick, T. 1997, "Optimal Decision-Making for the Supply Chain," APICS - The Performance Advantage, (7:1), pp. 42-44.
  36. Helfat C, Finkelstein S, Mitchell W, Peteraf MA, Singh H, Teece DJ, Winter SG (eds). Blackwell: Oxford, U.K.; 19-29 2007.
  37. Howells, J., James, A., Malik, K., 2003. The sourcing of technological knowledge: distributed innovation processes and dynamic change. R&D Management, 33, 395-409.
  38. Hult, G., Thomas, M., Ketchen, D. J. Jr and Slater, S. F. , 2004, “Information processing, knowledge development and strategic supply chain performance”, Academy of Management Journal, Vol. 47 No. 2, pp. 241-54.
  39. Handfield, R, B and E., L. Nichols, 1999, Introduction to Supply Chain Management, New York, Prentice Hall Inc.
  40. IfM and IBM. 2007. succeeding through Services Innovation: a discussion paper, Cambridge, United Kingdom: University of Cambridge Institute for Manufacturing.
  41. Jarrar Y F., 2002, Knowledge management: learning for organizational experience, Managerial Auditing Journal, Vol. 17 No. 6, pp. 322-328.
  42. Kogout, B. & Zander, U. 1992. Knowledge of the Firm, Combinative Capabilities, and the Replication of the Technology. Organization Science, 3. 383-397.
  43. Karmarkar, U., 2004, Will you survive the services revolution? Harvard Business Review, Vol. 82, No. 6, pp 100- 107.
  44. Lambert, D.J., Cooper, M.C. and Pagh, J.D. (1998), “Supply chain management, implementation issues and research opportunities”, International Journal of Logistics Management, Vol. 9 No. 2, pp. 1-19.
  45. Laseter T. Balanced Sourcing: Cooperation and Competition in Supplier Relationships, Jossey-Bass Publishers, San Francisco, CA, 1998.
  46. Liebowitz, J. (ED.), 1999, The knowledge Management Handbook, CRC Press, Boca Raton, FL.
  47. Lave, J. 1988. Cognition in Practice: Mind, Mathematics, and Culture in Everyday Life. Cambridge University Press, Cambridge, U.K.
  48. Leonard, Dorothy and Rayport, F Jeffery, 2002, Spark innovation through emphatic design. http://iic.wiki.fgv. br/file/view/LEONARDO%3BSpark+Innovation...Desi gnHBRv75i6nov-dec_97.pdf/221834616/LEONARDO %3BSpark+Innovation...DesignHBRv75i6nov-dec_97. pdf.
  49. Lambert D. M. and Cooper, M. C, 2000, issues in Supply Chain Management, industrial Marketing Management 29, 65-83.
  50. Madhavan Ravindranath and Grover Rajiv, 1998, From Embedded Knowledge to Embodied Knowledge: New Product Development as Knowledge Management, Journal of Marketing Vol. 62, No. 4. pp. 1-12
  51. Mudge, A., 1999, "Knowledge management: do we know what we know?", Communication World, Vol. 16 No. 5, pp. 24-9.
  52. Mansfield, E. Schwartz, M., & Wagner, S. 1981. Imitation Costs and Patents: An Empirical Study. Economic Journal, 91 (364): 907-18.
  53. Mockler, R. J., & Dologite, D. G. 1992. Expert systems to support strategic management decision-making. In D. E. Hussey (Ed.), (vol. 3) (pp. 133-148). International review of strategic management.
  54. Nelson, R. R. and Winter, S. G. 1982, An Evolutionary Theory of Economic Change, Harvard University Press.
  55. Nonaka, I. and Takeuchi, H. 1995, The Knowledge Creating Company, How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, and Oxford.
  56. Nonaka, I. 1994, “the dynamic theory of organizational knowledge creation”78, Organization Science, Vol. 5 No. 1, February, pp. 14-37.
  57. Okunoye, A. & Karsten, H. 2002. Where the global needs the local: variation in enablers in the knowledge management process. Journal of Global Information Technology Management, 5(3), 12-31.
  58. OECD, 2003 “Conclusions from the Results of the Survey of Knowledge Management Practices for Ministries/Departments/Agencies of Central Government in OECD Member Countries”, February 3-4, 2003, GOV/PUMA/HRM.
  59. Persson, G., 2002, “Supply chain management, a multidisciplinary study of integrated supply chains”, in Persson, G. and Grønland, S.E. (Eds), Research Report No. 9/2002, Norwegian School of Management BI, Oslo.
  60. Prahalad, C. K and Hamel, G. 1990, “The core compentency of a corporation”, Harward business review, 68 (3), 79-91.
  61. Porter, M. E. and. Stern, S., 2001, Innovation: location matters. MIT Sloan Management Review 42 4 pp. 28- 36
  62. Paquette, S. April 2012, Customer knowledge management available at: ftp://ftp.eng.umd.edu/:/home/glue/s/p/spa quett/pub/docs/Paquette%20-%20Customer%20Know ledge%20Management.pdf.
  63. Polanyi, M. 1966. The Tacit Dimension. Anchor Day Books, New York.
  64. Petersen, K. J., Handfield, R. B., Ragatz, G. L., 2005. Supplier integration into new product development: coordinating product, process and supply chain design. Journal of operations management 23 (3/4), 371-388.
  65. Pillai K G, Goldsmith R E., 2006. Calibrating managerial knowledge of customer feedback measures: a conceptual model. Marketing Theory. Volume: 6 Issue: 2 pp. 223-243.
  66. Penrose, E. T., 1959. The theory of the growth of the firm. Basil Blackwell. Oxford
  67. Prahalad, C. K. and Ramaswamy, V. K., 2000. Co-opting customer competence. Harvard Business School 78 (1).
  68. Quinn, F. J., 2000, "The clockspeed chronicles", Supply Chain Management Review, Vol. 3 No.4, pp.60-4.
  69. Ragatz, G., Handfield, R., Petersen, K., 2002. Benefits associated with supplier integration into new product development under conditions of technology uncertainty. Journal of Business Research 55 (5), 389-400
  70. Sainsbury, Lord, 2007, Race to the top: A review of the Government's science and innovation policies, Independent HM-Treasury Report, HMSO, October.
  71. Stevens, G, A., & Burley, J. 2003, piloting the rocket of radical innovation. Research Technology Management, 46 (2) 16-25.
  72. Skyme, D. and Amidon, D. 1997, “the knowledge agenda”, Journal of knowledge management, Vol.1 No. 1, pp.27- 37
  73. Swink, M., 1999, Threats to new product manufacturability and the effects of development team integration processes. Journal of Operations Management, 17, 691- 709Stewart, Thomas A. 1991, 'Brainpower', Fortune, pp.44-56 (3 June).
  74. Schulttze, U. and Stabell, C. 2004, “Knowing what you don't know? Discourses and contradictions in knowledge management research”, Journal of Management Studies, Vol. 41 No. 4, pp. 549-73.
  75. Stark, John, 2005. Global Product: Strategy, Product lifecycle Management and Billion Customer Questions. Springer.com.
  76. Shin, H., D. A. Collier and D. D. Wilson, 2000. Supply management orientation and supplier/buyer performance. J. Oper. Manage, 18: 317-333.
  77. Singh, M., Kant, R. 2007. Knowledge management as competitive edge for Indian engineering industries in: Proc. of the International Conference on Quality and Reliability, Chiang Mai, Thailand, 398-403. 5-7 November, pp.398-403, 2007a.
  78. Sawhney, M. & Prandelli, E., 2000. Communities of creation: managing distributed knowledge in turbulent markets. California Management Review, 42(4), 24-54.
  79. Tapp L., 1997. Emerging triumphant, Business Quarterly 61(3): 27.
  80. Tidd, J. and Hull, F. M., 2003. Services Innovation: Organisational responses to technological opportunities and market imperatives, Imperial College Press, London.
  81. Thomke, S. and von Hippel, E., 2002, Customers as Innovators, Harvard Business Review April, 5-11.
  82. Toffler, A., 1980. The Third Wave. Morrow, New York.
  83. Tether, B., 2002. Who co-operates for innovation, and why. An empirical analysis. Research Policy 31, 947-967.
  84. Veliyath R. and Fitzgerald E., 2000. Firm capabilities, business strategies, customer preferences, and hypercompetitive arenas: the sustainability of competitive advantages with implications for firm competitiveness. Competitiveness Review, 10 1 pp. 56-82.
  85. Von Hippel and Tyre. 1996. The mechanics of learning by doing: Problem discovery during process machine use. Tech. and Culture 37 312-329.
  86. Zirger, B. J. & Maidique, M. A., 1990. A Model of New Product Development: An Empirical Test: Management Science, 36(7), 876-883.
Download


Paper Citation


in Harvard Style

Wang L. and Kourouklis A. (2012). On the Development of a Theoretical Framework for New Product Development . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012) ISBN 978-989-8565-31-0, pages 49-59. DOI: 10.5220/0004136400490059


in Bibtex Style

@conference{kmis12,
author={Lixin Wang and Athanassios Kourouklis},
title={On the Development of a Theoretical Framework for New Product Development},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012)},
year={2012},
pages={49-59},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004136400490059},
isbn={978-989-8565-31-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012)
TI - On the Development of a Theoretical Framework for New Product Development
SN - 978-989-8565-31-0
AU - Wang L.
AU - Kourouklis A.
PY - 2012
SP - 49
EP - 59
DO - 10.5220/0004136400490059