Research on Dominant Process of Intellectual Resources in

Knowledge Service Project

Chen Chi and Chen Li

School of Traffic and Transportation, Beijing Jiaotong University, Beijing, 100044, China

Keywords: Knowledge Service, Intellectual Resources, Dominant Change.

Abstract: The work built a model of dominant process of knowledge service in intellectual resources using systematic

engineering method, modern knowledge management theory and method for the dominant change of

recessive resource. Furthermore, the structure, principle and elements of the model were descripted.

Besides, the dominant process of intellectual resource was divided into requirement elicitation, intelligence

processing and knowledge diffusion. Its links are further subdivided and studied.

1 INTRODUCTION

Knowledge service, especially consulting item,

always has strong casualness for its non-predictable

service process. Therefore, the dominant expression

of knowledge service becomes the core issue in the

development and application of intellectual

resources. The GPD (Gain-Process-Diffuse) model

constructed in this work aims to improve dominant

level in the process, thus studying knowledge

service process.

2 GPD MODEL OF THE

DOMINANT PROCESS OF

RECESSIVE INTELLECTUAL

RESOURCE

In GPD model of the dominant process of recessive

intellectual resource, knowledge service project is

abstracted and the service process of intellectual

resource is divided into three dominant change

stages (Qin Tiehui, Cheng Ni, 2006). Through

association, elements are integrated to a logical

description with comprehensive system, which is

complete and independent. Then, a simple means to

seek dominant change method for recessive resource

can be found. Fig.2-1 shows the GPD model.

Compared with traditional intellectual resource

study, the difference of GPD model is that the

dominant change method of recessive resource is

divided into requirement elicitation, intelligence

processing and knowledge diffusion. Moreover, the

operation mechanism of each node and stage as well

as the junction between them are studied.

3 REQUIREMENT ELICITATION

The first stage of knowledge service is requirement

elicitation, which can also be subdivided into the

communication, observation and internalization of

knowledge.

3.1 Communication

Consulting service is the convective reconstruction

process between explicit and implicit knowledge.

The dynamic transformation and updating of

recessive intellectual resources can only be achieved

through communication (Zhang Keying, Zhu Aihui,

Huang ruihua, 2007). The exchange in the beginning

of service process is a broad concept, including not

only the direct conversation and material transfer

between customer and facilitator, but also the formal

exchange about responsibility and obligation

between customers and facilitator experts. In

addition, this process also includes the informal

exchange, like private intercourse between

knowledge subjects, or even the participation and

communication among the cooperative alliance of

third-party and fourth-party. In terms of mode,

service process includes face-to-face

communication, such as conference interviews and

data transfer. Sometimes advanced information

330

Li C. and Chi C.

Research on Dominant Process of Intellectual Resources in Knowledge Service Project.

DOI: 10.5220/0006025503300333

In Proceedings of the Information Science and Management Engineering III (ISME 2015), pages 330-333

ISBN: 978-989-758-163-2

network tools and facilities will be used to organize

virtual dialogues across geographical boundaries. In

terms of content, during face-to-face communication

and virtual exchange dialogue, the most transmitted

in exchange is the explicit knowledge that is visual,

audible and perceptible.

3.2 Observation

From the perspective of system engineering theory,

the information of exchange links mostly belongs to

Wuli and Shili, while the primary task of

observation is Renli. Explicit knowledge is well

known and it is relatively easy to use it. However,

the acquisitions of recessive knowledge rely more on

subtle observation and perception. Experts,

professors and consultants tend to have a more acute

sense and richer means for recessive knowledge

acquisition than others. That is one of the elements

in recessive intellectual resources.

3.3 Knowledge Internalization

During knowledge internalization, attention should

be paid to two aspects to gradually clarify the

effectiveness. The first is customers’ requirements

expressed by words, and second is deep analysis of

the problems that need solving. Besides the

differences in their explicit-implicit degree, two

aspects are also interrelated. From the logical

relationship, the gap between subjective demand and

objective reality is the most urgent problem. But the

needs cannot be regarded as an equivalent to

problems, sometimes the real needs of customers are

gradually developed until emerge. Then what is the

exact and specific definition of effectiveness? A

simple question can be used to identify that. That is

the reflection of whether given effectiveness has

solved specific problems. Meantime, several

questions should be asked, such as what is the exact

problem that needs solving, what is the difference

compared to current situation and whether the

solving problem is the one stakeholders hoped.

4 INTELLECTUAL PROCESSING

After completing requirement elicitation, providers

of knowledge service will start internal operation,

namely performing intelligence processing to the

information and knowledge from collection and

internalization.

4.1 Idea

Idea is the view or opinion for specific problem. It

can be simple desires to reach certain goals, or

coming up with some means to solve problems. The

products of knowledge service often generate from

some immature thoughts, opinions and conceptions.

However, the confusion is that there are many initial

ideas while few are of innovation, significance and

value. Good ideas, after presented, are often able to

reach the presupposed effectiveness through

practice. Therefore, processing intellectual products

should not inhibit the generation of various ideas,

but should encourage the collision of thinking

sparks, free association of knowledge and passionate

confrontation of opinions. Even the consultants,

professors and scholars, it is impossible for them to

propose completely correct solutions at the

beginning of projects. That is because the final

solution is born during the process not at the

beginning.

4.2 Sketch

Idea is the first step of intelligence processing,

because the idea existing in brain is in a state of

imagination, which is vague, transitory and

fragmented. When consulting experts have captured

the ephemeral thoughts in brain, they should

immediately transform it into a visual preliminary

result, the sketch.

Sketch is a general description of things, ideas

and issues, or a visualization of them. In terms of its

content and form, sketch includes: thinking sketch,

conceptual sketch, report sketches, technical sketch

and emotional sketch.

4.3 Logic Model

Model method is one of the core methods of modern

science. Through preliminary discussion, the initial

idea can be stereotyped as sketch, which can be used

to build logic model. Although sketch is the

dominant result through thinking to some extent, but

the overall framework, structure and design of

elements are very rough. So sketch still needs further

refinement, namely to build logic model. Logic

refers to introducing the law of reasonable

conclusions from certain known conditions.

Therefore, logic model mainly focus on the analysis

of the relationship between various elements, and

describing the purpose and procedures of sketch

using reasonable forward-backward correlations. In

the construction of logic model, thinking forms of

Research on Dominant Process of Intellectual Resources in Knowledge Service Project

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Research on Dominant Process of Intellectual Resources in Knowledge Service Project

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summarizing, reasoning and judging, as well as

methods of analyzing, comparing, generalizing,

abstracting and integrating are needed.

4.4 Physical Model

Physical model describes the practice process of

how to achieve. If logical model was considered as

the engineering design plan of building, then

physical model should be the girders and

architectures. This is the key point of transforming

ideas into practice. The main work is as following:

(1) Stock assessment

The existing resource should be estimated based

on the business requirements of logic model design

as well as past experience. That includes the

personnel, information, technology, relationship and

capital, as well as all the recessive and explicit

resources.

(2) Service design

This step is the integration of problems and

solutions in logical model. That is, designers should

make full use of resources and plan the business to

refine measures and countermeasures of logic

model. Such design business should seriously

consider the effectiveness and executive personnel.

Besides, it should consider the requirements of

implementation as well as various existing

resources.

4.5 Practical Plan

Even the best model and design, it can only exert its

effect in practice. The bridge between model and

practice is scheme, the design and implementation of

which is the last step of visualizing the products of

intellectual processing. Scheme is the specific plan

of actual operations. In a broad sense, the

arrangement and layout of specific can also be called

scheme. Scheme establishing is to further manifest

recessive knowledge in physical model. Therefore,

the schemes in this work should be executable and

practicable. What’s more, they should also embody

the relations of Wuli, Shili and Renli.

5 KNOWLEDGE DIFFUSION

Knowledge service providers offer the processed

new knowledge to customers as consulting product.

This is the diffusion of knowledge. But it should be

noted that knowledge diffusion is not simply "you

release, I receive", but the dense interaction of new

knowledge between providers and customers, which

needs the socialization of expression, evaluation and

knowledge.

5.1 Expression

Expression is to present knowledge service products

to customers. In this process, recessive knowledge

will be transformed into explicit knowledge that

customers can perceive. The mission of consultants

is to clearly express the processed recessive

knowledge in intellectual product, thus making it be

easily understood by customers. Then, the service

objects can be achieved, and the value of intellectual

resource be realized.

For consulting project, the expression form of

knowledge product is more important. Sometimes

different expression forms could seriously affect the

degree to receive knowledge by customers, or even

lead to the contrary results. In the rapid rhythm

modern society, the extensively spread information

people faced requires the results expression of

consulting projects should be concise, have strong

wallop and can quickly move customers. Therefore,

the thinking of One Page Project Manager (OPPM)

can be used to design the expression forms of

knowledge products, namely drafting the elements

within the range of one paper. To make full use of

the structures, sharps and colors to show unitedly the

products, then customers can quickly and correctly

understand the products, thus acquiring knowledge

and making decisions accurately and efficiently.

5.2 Evaluation

The knowledge product supplied by knowledge

service providers is different from general

commodities, because it’s not a disposable deal.

Besides, unlike other services that provide

standardized services, it has strong interaction. In

commercial consulting industry, consulting experts

should repeatedly adjust solutions based on the

evaluation of customers, so as to truly meet

customers’ requirements. This is a custom-oriented

service process. Therefore, during the consulting

process, knowledge transfer between service

providers and customers is bidirectional with

continuous feedback. That is, both sides of

knowledge service are the providers and recipients

of knowledge, and the evaluators of knowledge

value. Consulting service is the circulation flow of

knowledge. Throughout the service process, both

two sides are continuously exchanging to transfer

knowledge until the end of consulting service.

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Figure 1: Model of the intellectual resource explicit process of the knowledge service project (GPD Model).

5.3 Knowledge Socialization

When knowledge service projects finished, part of

the explicit knowledge in knowledge product has

been transferred to customers by expression and

evaluation. Furthermore, there is also the

transmission between recessive knowledge and

recessive knowledge, called the knowledge

socialization. Knowledge socialization is the process

of transforming experiences into a new kind of

recessive knowledge, namely the transformation of

one kind of recessive knowledge to another. Because

the recessive knowledge should be adapted to certain

situation, so it is difficult to express it using formula

yet it can be obtained through personal experience.

Such knowledge conversion process is automatically

formed among subjects in their social behaviors. For

example, during the communication and sharing,

customers will be influenced by consultants’

working environment, or comprehend some methods

applied by consultants. These are all the content of

knowledge socialization.

6 CONCLUSIONS

Standing on the point of dominant development of

recessive knowledge, this work studied the model of

transformation and dominant process of recessive

knowledge in knowledge service projects. Based on

previous studies, the dominant process of intellectual

resource is divided into requirement elicitation,

intelligence processing and knowledge diffusion, the

links of which are further subdivided and studied. In

this way, the invisible and unspeakable process can

be visually presented to the mass.

REFERENCES

Qin Tiehui, Cheng Ni, Intelligence Communication in the

Knowledge Transformation Model SECI, Library and

Information Service, 2006 (7) .82-84.

Zhang Keying, Zhu Aihui, Huang ruihua, Research of

SECI Subdivision Mode Based on Main Body of

Knowledge Sharing, Journal of Intelligence, 2007 (7)

.5-7.

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Research on Dominant Process of Intellectual Resources in Knowledge Service Project

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