Testing Usability in an ICT Solution for Care Cooperatives: A Case Study

Thomas Jensen, Bodil Sørensen

2019

Abstract

This paper describes a usability test design in the development of an ICT management system in an EU project under the Ambient Assisted Living (AAL) programme. The population of Europe is aging, and the elderly population is increasing. This demographic change will create an increasing need for social and healthcare services. The purpose in developing the ICT management system is to meet this challenge by creating an effective ICT management system for elderly people in need of assistance. Results from the usability test give the developers insight into features to be changed to create a user-friendly software. The methods used in this study were standard usability tests and emotional wheel scores. Representative end users were given a number of tasks while conducting thinking aloud tests and emotional wheel scores followed by qualitative interviews. The test results were categorised in terms of effectiveness, efficiency and satisfaction. In general, the end users’ response were positive. They suggested improvements and identified a number of challenges mainly related to effectiveness. Emotions ranged from happiness and joy, especially after successfully completing a task, to anger and frustration when obstacles occurred.

Paper Citation

in Harvard Style

Jensen T. and Sørensen B. (2019). Testing Usability in an ICT Solution for Care Cooperatives: A Case Study.In Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-368-1, pages 319-324. DOI: 10.5220/0007773803190324

in Bibtex Style

@conference{ict4awe19,
author={Thomas Jensen and Bodil Sørensen},
title={Testing Usability in an ICT Solution for Care Cooperatives: A Case Study},
booktitle={Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},
year={2019},
pages={319-324},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007773803190324},
isbn={978-989-758-368-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - Testing Usability in an ICT Solution for Care Cooperatives: A Case Study
SN - 978-989-758-368-1
AU - Jensen T.
AU - Sørensen B.
PY - 2019
SP - 319
EP - 324
DO - 10.5220/0007773803190324