Authors:
Todor Stoitsev
1
;
Stefan Scheidl
1
;
Felix Flentge
2
and
Max Mühlhäuser
2
Affiliations:
1
SAP Research, SAP AG, Germany
;
2
Telecooperation Group, Darmstadt University of Technology, Germany
Keyword(s):
Software architectures, distributed applications, end user development, computer supported cooperative work, ad-hoc workflow.
Related
Ontology
Subjects/Areas/Topics:
Databases and Information Systems Integration
;
Enterprise Information Systems
;
Enterprise-Wide Client-Server Architecture
;
Intranet and Extranet Business Applications
;
Software Agents and Internet Computing
Abstract:
Enterprises are constantly struggling to optimize their business processes in order to gain competitive advantage and to survive in the fast evolving global market. Often, the only ones to understand the matter and complexity of these processes are the people, who actually execute them. This raises the need for novel business process management approaches, which can enable business users to proactively express process knowledge and to participate in the business process management and design according to their actual expertise and problem solving strategies. The presented paper describes an architecture, which supports a framework for end user-driven composition and management of underspecified, human-centric business processes. The solution builds up on email-integrated task management and enables dynamic generation of decentralized-emerging process structures through web service-based activity tracking. The captured process execution examples are shared in central enterprise reposi
tories for further adaptation and reuse. This enables “seeding, evolutionary growth, and reseeding” of user-defined, weakly-structured process models towards global best-practice definitions.
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