A REASONED APPROACH TO ERROR HANDLING - Position Paper on Work-in-Progress

Tamara Babaian; Wendy Lucas

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Paper

A REASONED APPROACH TO ERROR HANDLING - Position Paper on Work-in-Progress

Topics: HCI on Enterprise Information Systems; Intelligent User Interfaces

In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS, 420-423, 2008 , Barcelona, Spain

Authors: Tamara Babaian and Wendy Lucas

Affiliation: Bentley College, United States

Keyword(s): Planning, reasoning, error handling, collaboration, ERP systems.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human-Computer Interaction ; Intelligent User Interfaces

Abstract: It is widely acknowledged that Enterprise Resource Planning (ERP) systems are difficult to use. Our own studies have revealed that one of the largest sources of frustration for ERP users is the inadequate support in error situations afforded by these systems. We propose an approach to error handling in which reasoning on the part of the system enables it to behave as a collaborative partner in helping its users understand the causes of errors and, whenever possible, make the necessary corrections. While our focus here is on ERP systems, this approach could be applied to any system for improving its error handling capabilities.

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Paper citation in several formats:

Babaian, T. and Lucas, W. (2008). A REASONED APPROACH TO ERROR HANDLING - Position Paper on Work-in-Progress. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS; ISBN 978-989-8111-40-1; ISSN 2184-4992, SciTePress, pages 420-423. DOI: 10.5220/0001727304200423

@conference{iceis08,
author={Tamara Babaian. and Wendy Lucas.},
title={A REASONED APPROACH TO ERROR HANDLING - Position Paper on Work-in-Progress},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS},
year={2008},
pages={420-423},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001727304200423},
isbn={978-989-8111-40-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS
TI - A REASONED APPROACH TO ERROR HANDLING - Position Paper on Work-in-Progress
SN - 978-989-8111-40-1
IS - 2184-4992
AU - Babaian, T.
AU - Lucas, W.
PY - 2008
SP - 420
EP - 423
DO - 10.5220/0001727304200423
PB - SciTePress