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Authors: Stefan Frey 1 ; Claudia Lüthje 1 ; Ralf Teckelmann 1 and Christoph Reich 2

Affiliations: 1 Furtwangen University, Germany ; 2 Hochschule Furtwangen University, Germany

Keyword(s): SLA, Cloud Computing, Adaptive SLAs, Adaptable SLA Language Format.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Cloud Computing Enabling Technology ; Monitoring of Services, Quality of Service, Service Level Agreements

Abstract: Reducing IT costs by using Cloud Computing is tempting for start up companies. To attract companies to outsource their services to Clouds, Cloud provider need to offer Service Level Objectives specified in SLAs individually for their customers. Cloud provider like Amazon can not afford to negotiate individual SLAs manually. Therefore, it becomes important to develop a format for machine-readable SLAs which can easily adapt to the individual Service Level Objectives requested by the customer any time. Because of its adaptability at run time by each individual customer on demand, this comply with the characteristics of Cloud Computing and to satisfies the customer’s requirements to be flexible. This paper describes an adaptable Service Level Objective Agreement (A-SLO-A) format being machine-processed to offer the possibility to integrate the SLA management into the highly automated processes of resource provisioning. Use cases show its applicability.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Frey, S.; Lüthje, C.; Teckelmann, R. and Reich, C. (2013). Adaptable Service Level Objective Agreement (A-SLO-A) for Cloud Services. In Proceedings of the 3rd International Conference on Cloud Computing and Services Science - CLOSER; ISBN 978-989-8565-52-5; ISSN 2184-5042, SciTePress, pages 457-462. DOI: 10.5220/0004356604570462

@conference{closer13,
author={Stefan Frey. and Claudia Lüthje. and Ralf Teckelmann. and Christoph Reich.},
title={Adaptable Service Level Objective Agreement (A-SLO-A) for Cloud Services},
booktitle={Proceedings of the 3rd International Conference on Cloud Computing and Services Science - CLOSER},
year={2013},
pages={457-462},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004356604570462},
isbn={978-989-8565-52-5},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 3rd International Conference on Cloud Computing and Services Science - CLOSER
TI - Adaptable Service Level Objective Agreement (A-SLO-A) for Cloud Services
SN - 978-989-8565-52-5
IS - 2184-5042
AU - Frey, S.
AU - Lüthje, C.
AU - Teckelmann, R.
AU - Reich, C.
PY - 2013
SP - 457
EP - 462
DO - 10.5220/0004356604570462
PB - SciTePress

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