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Authors: Simon Scerri ; Gerhard Gossen and Siegfried Handschuh

Affiliation: National University of Ireland Galway, Ireland

Keyword(s): Computer Supported Collaborative Work, Semantic Email, Workflow Management, Email Visualisation, Social Semantic Desktop, Intelligent User Interface, Speech Act Theory.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Communication, Collaboration and Information Sharing ; Intelligent Information Systems ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: Taking advantage of the fact that knowledge exchanged within digital working environments can be made persistent, a lot of research has strived to make sense of the ongoing communications in order to support the participants with their shared management. Semantic technology has been applied for the purpose as it ensures a shared understanding of the underlying collaboration, between both humans and machines. In this paper we demonstrate how, coupled with appropriate information extraction techniques, robust knowledge models and intuitive user interfaces; semantic technology can provide support for digital collaborative work. As a virtual working environment, e-mail was a natural contender for testing our hypothesis. Taking a workflow management-based approach, we demonstrate how semantics can indeed support email-based collaboration via Semanta – a tool extending popular email clients enabling semantic email. In particular we present a novel workflow-based email visualisation, the to ol’s summative evaluation, and discuss the odds of semantic applications like Semanta evolving beyond research prototypes. (More)

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Paper citation in several formats:
Scerri, S.; Gossen, G. and Handschuh, S. (2010). SUPPORTING DIGITAL COLLABORATIVE WORK THROUGH SEMANTIC TECHNOLOGY . In Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS; ISBN 978-989-8425-30-0; ISSN 2184-3228, SciTePress, pages 92-101. DOI: 10.5220/0003103300920101

@conference{kmis10,
author={Simon Scerri. and Gerhard Gossen. and Siegfried Handschuh.},
title={SUPPORTING DIGITAL COLLABORATIVE WORK THROUGH SEMANTIC TECHNOLOGY },
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS},
year={2010},
pages={92-101},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003103300920101},
isbn={978-989-8425-30-0},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS
TI - SUPPORTING DIGITAL COLLABORATIVE WORK THROUGH SEMANTIC TECHNOLOGY
SN - 978-989-8425-30-0
IS - 2184-3228
AU - Scerri, S.
AU - Gossen, G.
AU - Handschuh, S.
PY - 2010
SP - 92
EP - 101
DO - 10.5220/0003103300920101
PB - SciTePress