Authors:
Weidong Pan
;
Igor Hawryszkiewycz
and
Dongbei Xue
Affiliation:
Faculty of Information Technology, University of Technology, Sydney, Australia
Keyword(s):
Knowledge work processes, supportive services, workspaces, software agents, description of knowledge work processes, best practices, cost-effectiveness.
Related
Ontology
Subjects/Areas/Topics:
Databases and Information Systems Integration
;
e-Business
;
Enterprise Information Systems
;
Enterprise-Wide Client-Server Architecture
;
Middleware Integration
;
Middleware Platforms
;
Organisational Issues on Systems Integration
;
Technology Platforms
Abstract:
Improving knowledge work processes has become increasingly important for modern enterprises to maintain a competitive status in nowadays information society. This paper will propose a way to improve knowledge work processes through supportive services. A framework for supporting knowledge work processes will be presented where the best practices of knowledge work processes, developed by process organizers or derived from some successful applications, are described and stored in a database, and according to the description, software agents dynamically organize supportive services to guide process participants to advance process steps towards the efficient completion of a process. The paper will provide an overview of the method and explore the development of the main components in the framework.