Authors:
Hadjer Khider
1
and
Amel Benna
2
Affiliations:
1
CERIST, Algeria
;
2
CERIST and USTHB University, Algeria
Keyword(s):
BPM, Social BPM, Social Software, BPM Lifecycle.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Web 2.0 and Social Networking Controls
;
Web Information Systems and Technologies
Abstract:
The rapid development of web 2.0 has led fundamental changes and has offered huge opportunities in the
way the business process models are made available to individuals and organizations. Indeed, in order to
enhance their traditional Business Process Management (BPM), organizations are looking increasingly to use
these web 2.0 technologies. The social software easiness of use and their distinct features (weak ties, implicit
knowledge, knowledge sharing, etc.) has recently led the emergence of the social BPM approaches. In this
paper, we discuss the interaction of social software with BPMand provide a comparative study between social
business process approaches for each business process life cycle phase; we then propose how, in each phase
of a business process life cycle, a BPM can capitalize on social software.