Authors:
Marc Drobek
1
;
Wasif Gilani
2
;
David Redlich
1
;
Thomas Molka
1
and
Danielle Soban
3
Affiliations:
1
SAP UK Ltd., United Kingdom
;
2
SAP Research, United Kingdom
;
3
Queens University Belfast, United Kingdom
Keyword(s):
KPI predictions, Business Dynamics, Business Process Simulation, Process Performance Parameters, Business Simulations, Semantic Knowledge, Ontologies.
Abstract:
Business Dynamics (BD) enables strategic Key Performance Indicator (KPI) predictions to monitor the health status of companies and support the decision making process. Nevertheless, a very important factor, which is generally overlooked, is that the top level strategic KPIs are highly influenced by the operational level business processes. These two domains are, however, mostly segregated and examined as silos with different solutions. In this paper, we are proposing a framework for advanced business simulations, which converges the two domains by utilising Ontologies and process execution data. Establishing this connection enables drilling down from a high level KPI perspective into the underlying operational level details to discover hidden bottlenecks and pre-emptively apply corrective actions.