Authors:
Geremias Corrêa
1
;
Roberto Pereira
2
;
Milene Silveira
3
and
Isabela Gasparini
1
Affiliations:
1
Universidade do Estado de Santa Catarina (UDESC), Joinville, Brazil
;
2
Universidade Federal do Paraná (UFPR), Curitiba, Brazil
;
3
Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS), Porto Alegre, Brazil
Keyword(s):
Tertiary Study, Evaluation Methods, Usability, User Experience.
Abstract:
Usability and User Experience (UX) evaluation methods have important roles in business and scientific spheres, effectively pinpointing areas for enhancement across a broad spectrum of applications. Primary and secondary scientific studies investigating these methods are relevant and provide a panorama of different domains. While providing macro views on the topic is necessary, tertiary studies are still uncommon. This paper fills this gap by presenting a tertiary study conducted through a systematic search methodology, following Petersen’s guidelines. Studies indexed by Scopus, IEEE Xplore, and ACM search engines were considered, resulting in 487 retrieved studies, from which 36 were deemed relevant, and another 7 studies were added through a snowballing search strategy. From the selected studies, methods, domains of application, and considerations for the inclusion of accessibility in studies, among other information, were identified and discussed. Results revealed Questionnaires as
the prevalent method in these studies, Brazil and Indonesia as the leading countries in authorship of publications, and Observation, Inspection, and Inquiry as the most common category for methods. These results suggest a prevalence of well-structured methods, generally with lower costs and application times, revealing space for further investigation.
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