Authors:
Ja'far Alqatawna
1
;
Jawed Siddiqi
1
and
Mohammed Hjouj Btoush
2
Affiliations:
1
Sheffield Hallam University, United Kingdom
;
2
Al-Balqa' Applied University, Jordan
Keyword(s):
e-Business security, Security socio-technical issues, Online customers’ security concerns, Security stakeholders, Technological limitations, Qualitative study, Interpretive approach, Jordan.
Related
Ontology
Subjects/Areas/Topics:
B2B, B2C and C2C
;
Communication and Software Technologies and Architectures
;
e-Business
;
e-Business and e-Commerce
;
Enterprise Information Systems
;
Internet Technology
;
Social Information Systems
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Web Information Systems and Technologies
;
Web Security and Privacy
Abstract:
It has become apparent to many security researchers that traditional security approaches are not sufficient to provide adequate security for today's pervasive electronic business environment. We and others argue that security is a socio-technical problem in which its social components are not sufficiently addressed or understood. Our contribution aims to overcome this problem situation, by developing a better understanding of online customers’ security perceptions in Jordan. An interpretive approach is employed and general inductive coding process is used to analyse the collected data. On the basis of these study's findings we argue that many customers’ related aspects need to be considered in order to elevate e-Business security. These aspects include perceptions and concerns as well knowledge of and interaction with other stakeholders.