Authors:
Sara Alves da Silva
1
;
Patrícia Macedo
1
and
Pedro Antunes
2
Affiliations:
1
School of Technology of Setúbal, Portugal
;
2
Faculty of Sciences of the University of Lisboa, Portugal
Keyword(s):
ADR, Meditation, Collaborative Networks, StoryTelling.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Information Engineering Methodologies
;
Information Systems Analysis and Specification
;
Modeling Concepts and Information Integration Tools
Abstract:
Enterprises are nowadays faced with increasing levels of flexibility and customer-orientation. As enterprises react to this challenge, they intensify their engagement in collaborative networks. Recent studies have shown that these networks must share goals, have some level of mutual trust, and agree with some practices and values. Value systems are considered as the ordering and prioritization of the ethical and ideological values held by collaborative networks. Conciliating different values and priorities may depend on a mediation process. From an information systems point of view, the mediation process is highly complex because of the informal and tacit nature of values systems. In this paper we propose using storytelling, an old technique used to reconstruct past events, to support conflict resolution. The paper presents an analysis of conflict resolution in collaborative network enterprises supported by the storytelling technique.