Authors:
Kayo Iizuka
1
and
Chihiro Suematsu
2
Affiliations:
1
School of Network and Information, Senshu University, Higashimita 2-1-1, Tama-ku, Kawasaki, Japan
;
2
Graduate School of Business Management, Kyoto University, Yoshida-honmachi, Sakyo-ku, Kyoto, Japan
Keyword(s):
Business Process Transformation (BPT), Psychological Contract, Success Factor.
Abstract:
This paper presents the result of analysis of the psychological contract structure in business process transformation (BPT) project. Much research has contributed to improving the effectiveness of BPT. As for cases in Japan, there are some unique issues around changing business processes, and the overall business processes, including the work of back offices throughout all industries, are not always efficient, as Japan's labor productivity was still the lowest among G7 members in 2018, according to the Japan Productivity Center. Therefore, besides the BPT methodologies used in Western countries, it is necessary to seek a counterpart for the unique issue of BPT in Japan. In this paper, the authors focus on the relationship between the psychological contract and BPT effect as one of the success factors of BPT based on a survey they conducted in 2019 and 2020.