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Authors: Noel Carroll 1 and Yan Wang 2

Affiliations: 1 University of Limerick, Ireland ; 2 Tilburg University, Netherlands

Keyword(s): Business process management, Business process modelling, Service network, Simulation, System dynamics, Performance metrics.

Related Ontology Subjects/Areas/Topics: Business Services Realized by IT Services ; Cloud Computing ; Cloud Computing Enabling Technology ; Monitoring of Services, Quality of Service, Service Level Agreements ; Performance Development and Management ; Service Innovation ; Service Monitoring and Control ; Service Strategy ; Services Science

Abstract: The success of developing service networks rely on obtaining a correct understanding of the end-to-end business processes. However, there are major concerns as to the lack of research efforts to examine methods to successfully manage the complexity of service networks. The insufficient communication efforts between business and technical experts results in a dissatisfactory service delivery and the inability to predict and measure the service network performance. This literature survey is initiated with purpose of finding a novel way to represent business processes in service networks and analyses the process performance. Specifically, we discuss the need to conceive tools and techniques to manage the complexity of service networks without jeopardising the performance of service networks and provide an overview of current simulation-based modelling approaches and optimising business processes.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Carroll, N. and Wang, Y. (2011). SERVICE NETWORKS PERFORMANCE ANALYTICS - A Literature Review. In Proceedings of the 1st International Conference on Cloud Computing and Services Science - CLOSER; ISBN 978-989-8425-52-2; ISSN 2184-5042, SciTePress, pages 301-304. DOI: 10.5220/0003386903010304

@conference{closer11,
author={Noel Carroll. and Yan Wang.},
title={SERVICE NETWORKS PERFORMANCE ANALYTICS - A Literature Review},
booktitle={Proceedings of the 1st International Conference on Cloud Computing and Services Science - CLOSER},
year={2011},
pages={301-304},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003386903010304},
isbn={978-989-8425-52-2},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 1st International Conference on Cloud Computing and Services Science - CLOSER
TI - SERVICE NETWORKS PERFORMANCE ANALYTICS - A Literature Review
SN - 978-989-8425-52-2
IS - 2184-5042
AU - Carroll, N.
AU - Wang, Y.
PY - 2011
SP - 301
EP - 304
DO - 10.5220/0003386903010304
PB - SciTePress