Authors:
Elfriede Krauth
1
;
Hans Moonen
1
;
Viara Popova
2
and
Martijn Schut
2
Affiliations:
1
Rotterdam School of Management, Erasmus University Rotterdam, Netherlands
;
2
Faculty of Sciences, Vrije Universiteit Amsterdam, Netherlands
Keyword(s):
Key Performance Indicators (KPI), Planning Systems, Logistics Service Providers, System Development
Related
Ontology
Subjects/Areas/Topics:
Agents
;
Artificial Intelligence
;
Artificial Intelligence and Decision Support Systems
;
Enterprise Information Systems
;
Industrial Applications of Artificial Intelligence
;
Intelligent Agents
;
Internet Technology
;
Web Information Systems and Technologies
Abstract:
Output of a planning process is a set of assigned individual tasks to resources at a certain point in time. Initially a manual job, however, in the past decades information systems have largely overtaken this role, especially in industries such as (road-) logistics. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight in the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well; thus ex-ante. The paper describes the extended literature survey that we performed, and introduces a novel framework that captures the dynamics of competing KPIs, by positioning them in the practical context of an LSP. This framework could be valuable input in the d
esign of a future generation of information systems, capable of incorporating the business dynamics of today’s LSPs.
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