Authors:
Ludovica Adacher
1
and
Marta Flamini
2
Affiliations:
1
Engineering Department, Roma Tre University, via della Vasca Navale 79, Rome and Italy
;
2
Faculty of Engineering, International Telematic University UNINETTUNO, Rome and Italy
Keyword(s):
Check-in, Cost Minimization, Passenger Satisfaction Maximization, Heuristics.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Analytics
;
Cardiovascular Technologies
;
Computing and Telecommunications in Cardiology
;
Data Engineering
;
Decision Support Systems
;
Decision Support Systems, Remote Data Analysis
;
Formal Methods
;
Health Engineering and Technology Applications
;
Informatics in Control, Automation and Robotics
;
Intelligent Control Systems and Optimization
;
Knowledge-Based Systems
;
Optimization Algorithms
;
Planning and Scheduling
;
Simulation and Modeling
;
Symbolic Systems
Abstract:
In this paper the problem of assigning check-in counters to flights in a Zone of Lisbon airport is addressed at an early stage. Real traffic scenario and simulation of passengers behaviour and characteristics are considered. The aim is to minimize an objective function that takes into consideration the managing cost of opening check-in counters and the passengers’ cost of waiting to be served by the check-in operator. This latter cost function has been modelled by considering the International Air Transport Association level of service perceived by the passengers. Since the performances depend on the passengers’ behaviour and characteristics, simulation is used to compute the value of the objective function. Two optimization heuristic procedures have been tested and their results compared.