Author:
Lerina Aversano
Affiliation:
Department of Engineering, University of Sannio, Benevento and Italy
Keyword(s):
Enterprise Systems, Software Evolution, Software Maintenance, Issue Report.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Information Systems Analysis and Specification
;
Software Engineering
;
Software Metrics and Measurement
;
Tools, Techniques and Methodologies for System Development
Abstract:
In many organizations Enterprise Resource Planning (ERP) systems can be considered the backbone to managing business processes. Therefore, understanding their maintenance processes is a relevant topic for practitioners. As occur for many open source projects change requirements for ERP software are managed trough Issue Tracker systems, that, collect requests for change in form of Issue Reports. However, very often issue reports have relevant lack of information. Consequently, the time to resolution is strongly influenced by the quality of the reporting. In this paper, we investigate the quality of issue reports for enterprise open source systems. We examined some relevant metrics impacting the quality of issue reports, such as the presence of itemization, presence of attachments, comments, and readability. Then, the evaluation of the quality of the issue reports has been conducted on enterprise open source software.