Authors:
Amir Ali
1
;
Muhadi
1
;
M. Udin Harun Al Rasyid
2
and
Iwan Syarif
2
Affiliations:
1
Departement of Medical Record and Information Technology, Stikes Yayasan Rumah Sakit Dr.Soetomo, Kalidami, Surabaya, Indonesia, Indonesia
;
2
Department of Informatics and Computer Engineering, Politeknik Elektronika Negeri Surabaya (PENS), Raya ITS Keputih Sukolilo, Surabaya, Indonesia
Keyword(s):
SIMRS, Heuristic Evaluation, Severity Rating, MMS, SIRS.
Abstract:
Surabaya medical service hospital has a Hospital Management Information System (SIMRS) application called the Medical Management System (MMS). However, the level of difficulty of the problem on the user interface has not been measured from SIMRS application. The user interface can be examined by using an inspection approach, one of which is heuristic evaluation to determine the system’s level of usability. The problem can be rated according to its difficulty level by using severity ratings. This research is to measure the level of difficulty of the user interface SIMRS MMS Surabaya Medical Service Hospital uses a heuristic evaluation approach. The method used in this study was in form of distribute questionnaires to the research object under investigation and apply the severity ratings methodology to calculate the findings of the heuristic evaluation. According to the usability test with heuristic evaluation, the most serious usability issues are in the areas of recognition rather th
an recall; help users recognize, diagnose, and solve problems with a severity rating of 6.75, while the lowest score is in the areas of help users recognize, diagnose, and recover from errors with a severity rating of 1. According to the results of the heuristic evaluation of the SIMRS MMS application, it has usability issues with an average value of 2.42 on a scale of 2 which means the category of minor usability problems where fixing this problem is given low priority.
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