Authors:
Stephan Poelmans
1
and
Hajo A. Reijers
2
Affiliations:
1
University-College Brussel, Belgium
;
2
Eindhoven University of Technology, Netherlands
Keyword(s):
Workflow Systems, Business Process Management, Usability, Technology Acceptance, Field Research.
Related
Ontology
Subjects/Areas/Topics:
Databases and Information Systems Integration
;
Enterprise Information Systems
;
Enterprise Resource Planning
;
Enterprise Software Technologies
;
HCI on Enterprise Information Systems
;
Human Factors
;
Human-Computer Interaction
;
Intranet and Extranet Business Applications
;
Organisational Issues on Systems Integration
;
Physiological Computing Systems
;
Simulation and Modeling
;
Simulation Tools and Platforms
;
Software Agents and Internet Computing
;
Software Engineering
;
User Needs
Abstract:
Despite the enormous interest in workflow management systems and their widespread adoption by industry, few research studies are available that empirically assess the effectiveness and acceptance of this technology. Our work exactly aims at providing such insights and this paper presents some of our preliminary quantitative findings. Using a theory-based workflow success model, we have studied the impact of operational workflow technologies on end-users in terms of perceived usefulness, end-user satisfaction and perceived organisational benefits. A survey instrument was used to gather a sample of 246 end-users from two different organizations. Our findings show that the considered workflow applications are generally accepted and positively evaluated. Using partial least squares analysis, the success model was well supported, making it a usefull instrument to evaluate future workflow projects.