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Authors: Ming Jiang 1 ; James Byrne 2 ; Karsten Molka 2 ; Django Armstrong 1 ; Karim Djemame 1 and Tom Kirkham 1

Affiliations: 1 University of Leeds, United Kingdom ; 2 SAP (UK) Limited, Ireland

Keyword(s): Cloud Optimization and Automation, Cloud Risk, Economic Modelling, Cost Modelling, Challenges and Governance, Monitoring of Services, Quality of Service, Service Level Agreements, Service Monitoring and Control.

Abstract: Automated control of Cloud Service Level Agreements (SLA) is typically focused on Quality of Service (QoS) management and monitoring of the Cloud Infrastructure in-line with the SLA. Using risk assessments to bridge the needs of the Service Provider and Infrastructure Provider is one way in which the management of the whole Cloud SLA life-cycle can be achieved automatically. In this paper we adapt the QoS based risk approach and combine it with business orientated goal monitoring to improve the business input into the management of SLA from both a Cloud IP and SP perspective. We demonstrate this approach using probability of failure QoS risk linked to economic modelling of cost from the business goals of a SP.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Jiang, M.; Byrne, J.; Molka, K.; Armstrong, D.; Djemame, K. and Kirkham, T. (2013). Cost and Risk Aware Support for Cloud SLAs. In Proceedings of the 3rd International Conference on Cloud Computing and Services Science - CLOSER; ISBN 978-989-8565-52-5; ISSN 2184-5042, SciTePress, pages 207-212. DOI: 10.5220/0004377302070212

@conference{closer13,
author={Ming Jiang. and James Byrne. and Karsten Molka. and Django Armstrong. and Karim Djemame. and Tom Kirkham.},
title={Cost and Risk Aware Support for Cloud SLAs},
booktitle={Proceedings of the 3rd International Conference on Cloud Computing and Services Science - CLOSER},
year={2013},
pages={207-212},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004377302070212},
isbn={978-989-8565-52-5},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 3rd International Conference on Cloud Computing and Services Science - CLOSER
TI - Cost and Risk Aware Support for Cloud SLAs
SN - 978-989-8565-52-5
IS - 2184-5042
AU - Jiang, M.
AU - Byrne, J.
AU - Molka, K.
AU - Armstrong, D.
AU - Djemame, K.
AU - Kirkham, T.
PY - 2013
SP - 207
EP - 212
DO - 10.5220/0004377302070212
PB - SciTePress

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