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Authors: Lorraine Vanel 1 ; 2 ; Alya Yacoubi 2 and Chloé Clavel 1

Affiliations: 1 LTCI, Telecom-Paris, Institut Polytechnique de Paris, France ; 2 Zaion, Paris, France

Keyword(s): Task-Oriented Dialogue Systems, Social Dialogue, Emotional Dialogue, Persona, Empathetic Conversational System, Conversational Dataset, Neural Generation Models, End-to-End Generation.

Abstract: As dialogue systems are expected to display more and more “human” features, a subfield of conversational artificial intelligence (AI) has emerged, aiming to make virtual agents socially competent. As the common outlook firmly places emotion in the domain of chit-chatting, most of the studies tackle the problem of social behaviour in open domain applications. In this paper, we provide an overview of such approaches and think about how they can be applied to a task-oriented setting. The angle we explore is the influence of data on socio-emotional neural generation models. We focus on three aspects: dialogue strategies, emotional strategies and persona.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Vanel, L.; Yacoubi, A. and Clavel, C. (2023). A Survey of Socio-Emotional Strategies for Generation-Based Conversational Agents. In Proceedings of the 15th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART; ISBN 978-989-758-623-1; ISSN 2184-433X, SciTePress, pages 185-192. DOI: 10.5220/0011632400003393

@conference{icaart23,
author={Lorraine Vanel. and Alya Yacoubi. and Chloé Clavel.},
title={A Survey of Socio-Emotional Strategies for Generation-Based Conversational Agents},
booktitle={Proceedings of the 15th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART},
year={2023},
pages={185-192},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011632400003393},
isbn={978-989-758-623-1},
issn={2184-433X},
}

TY - CONF

JO - Proceedings of the 15th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART
TI - A Survey of Socio-Emotional Strategies for Generation-Based Conversational Agents
SN - 978-989-758-623-1
IS - 2184-433X
AU - Vanel, L.
AU - Yacoubi, A.
AU - Clavel, C.
PY - 2023
SP - 185
EP - 192
DO - 10.5220/0011632400003393
PB - SciTePress