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Authors: Michael Seitz 1 and Stefan Jablonski 2

Affiliations: 1 PRODATO Integration Technology GmbH, Germany ; 2 University of Bayreuth, Germany

Keyword(s): Quality Management, Process Support, Value Creation, Maturity Models, Adaptation.

Abstract: Many organizations face competitive pressure to enhance their business process capabilities and to comply with quality management directives. Methods like the Business Process Maturity Model (BPMM) therefore provide assistance by stating concrete requirements and measuring their fulfillment. However, there is still uncertainty about how much technical support (e.g. guidance, documentation) is actually reasonable in order to adapt the business process to a specific maturity level. In this paper an analysis approach is introduced that enables to assess the value of process support implementations for quality management and assists practitioners with the decision-making whether the value is appropriate for the use case. The application of the concept is illustrated using the example of four representative implementations ranging from manual human-controlled to automatic system-controlled support.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Seitz, M. and Jablonski, S. (2013). Analysis on the Value of Process Support Implementations for Quality Management. In Proceedings of the Third International Symposium on Business Modeling and Software Design - BMSD; ISBN 978-989-8565-56-3, SciTePress, pages 177-186. DOI: 10.5220/0004775201770186

@conference{bmsd13,
author={Michael Seitz. and Stefan Jablonski.},
title={Analysis on the Value of Process Support Implementations for Quality Management},
booktitle={Proceedings of the Third International Symposium on Business Modeling and Software Design - BMSD},
year={2013},
pages={177-186},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004775201770186},
isbn={978-989-8565-56-3},
}

TY - CONF

JO - Proceedings of the Third International Symposium on Business Modeling and Software Design - BMSD
TI - Analysis on the Value of Process Support Implementations for Quality Management
SN - 978-989-8565-56-3
AU - Seitz, M.
AU - Jablonski, S.
PY - 2013
SP - 177
EP - 186
DO - 10.5220/0004775201770186
PB - SciTePress

- Science and Technology Publications, Lda.
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