USING CO-OCCURRENCE TO CLASSIFY UNSTRUCTURED DATA IN TELECOMMUNICATION SERVICES

Motoi Iwashita; Ken Nishimatsu; Shinsuke Shimogawa

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Paper

USING CO-OCCURRENCE TO CLASSIFY UNSTRUCTURED DATA IN TELECOMMUNICATION SERVICES

Topics: Data Warehouses and Data Mining

In Proceedings of the International Conference on e-Business - Volume 0ICETE, 12-17, 2008 , Porto, Portugal

Authors: Motoi Iwashita ; Ken Nishimatsu and Shinsuke Shimogawa

Affiliation: NTT Service Integration Laboratories, Japan

Keyword(s): Co-occurrence, Correspondence analysis, Telecom operation, Text mining.

Related Ontology Subjects/Areas/Topics: Business Analytics ; Communication and Software Technologies and Architectures ; Data Engineering ; Data Warehouses and Data Mining ; e-Business ; Enterprise Information Systems

Abstract: A variety of services have recently been provided according to the highly-developed networks and personal equipment. Connecting this equipment becomes more complicated with advancement of these day by day. Because software is often updated to keep up with advancements in services or security, problems such as no-connection increase and determining the cause become difficult in some cases. Telecom operators must understand the situation and act as quickly as possible when they receive customer enquiries. In this paper, we propose one method for analyzing and classifying customer enquiries that enables quick and efficient responses. Because customer enquiries are generally stored as unstructured textual data, this method is based upon a co-occurrence technique to enable classification of a large amount of unstructured data into patterns.

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Paper citation in several formats:

Iwashita, M.; Nishimatsu, K. and Shimogawa, S. (2008). USING CO-OCCURRENCE TO CLASSIFY UNSTRUCTURED DATA IN TELECOMMUNICATION SERVICES. In Proceedings of the International Conference on e-Business (ICETE 2008) - ICE-B; ISBN 978-989-8111-58-6, SciTePress, pages 12-17. DOI: 10.5220/0001905500120017

@conference{ice-b08,
author={Motoi Iwashita. and Ken Nishimatsu. and Shinsuke Shimogawa.},
title={USING CO-OCCURRENCE TO CLASSIFY UNSTRUCTURED DATA IN TELECOMMUNICATION SERVICES},
booktitle={Proceedings of the International Conference on e-Business (ICETE 2008) - ICE-B},
year={2008},
pages={12-17},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001905500120017},
isbn={978-989-8111-58-6},
}

TY - CONF

JO - Proceedings of the International Conference on e-Business (ICETE 2008) - ICE-B
TI - USING CO-OCCURRENCE TO CLASSIFY UNSTRUCTURED DATA IN TELECOMMUNICATION SERVICES
SN - 978-989-8111-58-6
AU - Iwashita, M.
AU - Nishimatsu, K.
AU - Shimogawa, S.
PY - 2008
SP - 12
EP - 17
DO - 10.5220/0001905500120017
PB - SciTePress