Authors:
Malika Grim-Yefsah
1
and
Jérôme Diaz
2
Affiliations:
1
Paris Dauphine University and INSERM, France
;
2
Former trainee at INSERM, France
Keyword(s):
Explicit Knowledge, Tacit Knowledge, Knowledge Management, Knowledge Transfer, Outsourced Information System Development, Social-technical System, Transition.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
Enterprise Information Systems
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
This paper argues that knowledge transfer is a key of success of an outsourced Information System Development. In this study we investigated the role of a Socio-Technical System for managing different types of knowledge in the transition stage of an outsourced information system development (OISD). In the transition stage the outgoing service provider transfers the project to an incoming one. Transferring the project means transferring not only materials (documents and code) but also knowledge. The socio-technical system permitted us to provide good practices for the transition stage and a tool built from scratch, one that would have the required flexibility and still be user friendly. We discuss observed effects and limitations of our Socio-Technical System.