Authors:
Eric Bun
1
;
Pieter de Vries
1
;
Gwendolyn Kolfschoten
2
and
Wim Veen
3
Affiliations:
1
Verdonck, Klooster and Associates, Delft University of Technology, Netherlands
;
2
Delft University of Technology - Faculty of Technology, Netherlands
;
3
Delft University of Technology - Faculty of Technology, Policy and Management, Netherlands
Keyword(s):
Communities of Practice, Management Paradox, Management Support, Support Tool, Case Study.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
Communities of Practice (CoP) are a strategic asset for innovative organisations. However, managers have problems to manage and facilitate CoPs, and therewith to harvest the benefits of these communities for the organisation. The goal of this research is to supply managers with a support framework to facilitate the development of CoPs, the CoP activities, and their contribution to the organisation. A design science study is conducted, which comprises of a literature research to develop a knowledge base and a study of cases to develop an environment base. Combined these sources are used to create a support tool, which was then evaluated by an expert panel.