Authors:
Mark Miley
;
James A. Redmond
and
Colm Moore
Affiliation:
Trinity College, Ireland
Keyword(s):
e-Learning, traditional classroom learning, blended learning, SPOT+, industrial training.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
e-Business
;
Education/Learning
;
e-Learning
;
Enterprise Information Systems
;
HCI on Enterprise Information Systems
;
Human Factors
;
Human-Computer Interaction
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Physiological Computing Systems
;
User Needs
Abstract:
An analysis of the evaluation results on call centre trainees (n1 = 129, n2 = 176)) who underwent a Traditional Classroom course and an e-Learning course, showed little difference in performance. A survey questionnaire was completed by a subset of the same trainees (n = 43) later. The respondents expressed a subjective preference for the Traditional Classroom approach, but the analysis of the questionnaire responses indicated that they favoured e-Learning aspects slightly more. Although both courses were dissimilar in duration (7 hours vs. 1 hour) an argument can be made for blended learning. Despite the widely expressed preference for the traditional classroom mode, it appears that the e-Learning mode can be equally acceptable, perhaps if the duration is much shorter as happened here. When triangulated against the SPOT+ study (n = 2000), the results were similar.