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Authors: Mark Miley ; James A. Redmond and Colm Moore

Affiliation: Trinity College, Ireland

Keyword(s): e-Learning, traditional classroom learning, blended learning, SPOT+, industrial training.

Related Ontology Subjects/Areas/Topics: Applications ; e-Business ; Education/Learning ; e-Learning ; Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human Factors ; Human-Computer Interaction ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Physiological Computing Systems ; User Needs

Abstract: An analysis of the evaluation results on call centre trainees (n1 = 129, n2 = 176)) who underwent a Traditional Classroom course and an e-Learning course, showed little difference in performance. A survey questionnaire was completed by a subset of the same trainees (n = 43) later. The respondents expressed a subjective preference for the Traditional Classroom approach, but the analysis of the questionnaire responses indicated that they favoured e-Learning aspects slightly more. Although both courses were dissimilar in duration (7 hours vs. 1 hour) an argument can be made for blended learning. Despite the widely expressed preference for the traditional classroom mode, it appears that the e-Learning mode can be equally acceptable, perhaps if the duration is much shorter as happened here. When triangulated against the SPOT+ study (n = 2000), the results were similar.

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Paper citation in several formats:
Miley, M.; A. Redmond, J. and Moore, C. (2008). TRADITIONAL LEARNING VS. e-LEARNING - Some Results from Training Call Centre Personnel. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS; ISBN 978-989-8111-40-1; ISSN 2184-4992, SciTePress, pages 299-307. DOI: 10.5220/0001721302990307

@conference{iceis08,
author={Mark Miley. and James {A. Redmond}. and Colm Moore.},
title={TRADITIONAL LEARNING VS. e-LEARNING - Some Results from Training Call Centre Personnel},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS},
year={2008},
pages={299-307},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001721302990307},
isbn={978-989-8111-40-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS
TI - TRADITIONAL LEARNING VS. e-LEARNING - Some Results from Training Call Centre Personnel
SN - 978-989-8111-40-1
IS - 2184-4992
AU - Miley, M.
AU - A. Redmond, J.
AU - Moore, C.
PY - 2008
SP - 299
EP - 307
DO - 10.5220/0001721302990307
PB - SciTePress