Authors:
Rogério Aparecido Campanari Xavier
and
Vânia Paula de Almeida Neris
Affiliation:
Federal University of São Carlos, Brazil
Keyword(s):
Emotion, Users’ Emotional Experience, Emotional Evaluation, Information Systems.
Related
Ontology
Subjects/Areas/Topics:
Emotional and Affective Computing
;
Enterprise Information Systems
;
Human Factors
;
Human-Computer Interaction
;
Physiological Computing Systems
Abstract:
The Human-Computer Interaction community has been discussing ways to consider the user’s emotions while interacting with computers. Emotions are a complex phenomenon, are difficult to identify and measure and are linked to several components as cognitive aspects, subjective feelings, behavioral tendencies, physiological responses and motor expressions. In the literature, it is possible to identify various techniques, methods and tools for assessing the user’s emotional state. Considering the complexity of the subject, it is necessary to combine methods to minimize the detection of false positives in the evaluation of the user’s emotional state while interacting with information systems. This paper presents a hybrid approach based on the emotion model described by Scherer (1984), which allows designers to check whether the information system creates a positive, neutral or negative emotional reaction in the user. A feasibility study was conducted in which an emotional evaluation of a w
eb system was performed based on a group of elderly users using tablet devices.
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