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Author: Călin Gurău

Affiliation: GSCM – Montpellier Business School, France

Keyword(s): Shopping agents, users' perception, online service quality.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Software Agents and Internet Computing ; Web Information Agents

Abstract: The use of online shopping agents has increased dramatically in the last 10 years, as a result of e-commerce development. Despite the importance of these online applications, very few studies attempted to identify and analyse the main factors that influence the users’ perception regarding the service quality of online shopping agents, and consequently, the elements that determine the users’ choice of online shopping agents. The present study attempts to fill this literature gap, identifying on the basis of primary data analysis, the various circumstantial or personal factors that can determine the choice of a specific searching strategy and shopping agent.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Gurău, C. (2008). ONLINE SHOPPING AGENTS: AN EXPLORATORY STUDY OF USERS’ PERCEPTIONS OF SERVICE QUALITY. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS; ISBN 978-989-8111-39-5; ISSN 2184-4992, SciTePress, pages 207-210. DOI: 10.5220/0001681402070210

@conference{iceis08,
author={Călin Gurău.},
title={ONLINE SHOPPING AGENTS: AN EXPLORATORY STUDY OF USERS’ PERCEPTIONS OF SERVICE QUALITY},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS},
year={2008},
pages={207-210},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001681402070210},
isbn={978-989-8111-39-5},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS
TI - ONLINE SHOPPING AGENTS: AN EXPLORATORY STUDY OF USERS’ PERCEPTIONS OF SERVICE QUALITY
SN - 978-989-8111-39-5
IS - 2184-4992
AU - Gurău, C.
PY - 2008
SP - 207
EP - 210
DO - 10.5220/0001681402070210
PB - SciTePress