Authors:
Zaharah Allah Bukhsh
1
;
Marten van Sinderen
1
;
N. Sikkel (Klaas)
1
and
Dick Quartel
2
Affiliations:
1
University of Twente, Netherlands
;
2
BiZZdesign BV, Netherlands
Keyword(s):
Business Process Management, Case Management, Business Process Model and Notation, Case Management Model and Notation, BPMN, CMMN, Unstructured Business Process, Flexibility.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Process Management
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Logistics
;
Modeling and Frameworks
;
Symbolic Systems
Abstract:
Management of structured business processes is of interest to both academia and industry, where academia focuses
on the development of methods and techniques while industry focuses on the development of supporting
tools. With the shift from routine to knowledge work, the relevance of management of Unstructured Business
Processes (UBP) is increasing. However, currently available modeling notations are not optimally suited
for modeling UBP. By means of a representative example, we investigate the limitations of Business Process
Model and Notation (BPMN) and Case Management Model and Notation (CMMN) in this respect. We derive
a set of requirements for representations that are needed for modeling UBP. These requirements allow to
express end-to-end business processes while providing flexibility for run-time changes. We demonstrate these
requirements by a possible extension to BPMN.