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Authors: Teresa Onorati ; Alessio Malizia ; Paloma Díaz and Ignacio Aedo

Affiliation: Universidad Carlos III de Madrid, Spain

Keyword(s): Human-Computer Interaction, Emergency Information System, User Need, Computer Supported Cooperative Work.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human-Computer Interaction ; User Needs

Abstract: The management of an emergency is a cooperative work that involves people from different areas and different roles. Collaborative tools are potentially useful for solving emergency situations but their utility depends on the emergency workers’ needs. In this paper, we describe an empirical study based on surveys and interviews that have been done with users to study how to improve the collaborative functionalities of an existing system used for cooperating and sharing resources among different Spanish Emergency Management governmental agencies. The goal of the study was to understand how emergency workers cooperate in real emergencies and the kind of tools they are actually using, as well as to identify potential strategies and technologies to improve the level of computer-supported collaboration.

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Paper citation in several formats:
Onorati, T.; Malizia, A.; Díaz, P. and Aedo, I. (2009). USERS NEEDS FOR COLLABORATIVE MANAGEMENT IN EMERGENCY INFORMATION SYSTEMS. In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS; ISBN 978-989-8111-88-3; ISSN 2184-4992, SciTePress, pages 48-54. DOI: 10.5220/0001984200480054

@conference{iceis09,
author={Teresa Onorati. and Alessio Malizia. and Paloma Díaz. and Ignacio Aedo.},
title={USERS NEEDS FOR COLLABORATIVE MANAGEMENT IN EMERGENCY INFORMATION SYSTEMS},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS},
year={2009},
pages={48-54},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001984200480054},
isbn={978-989-8111-88-3},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS
TI - USERS NEEDS FOR COLLABORATIVE MANAGEMENT IN EMERGENCY INFORMATION SYSTEMS
SN - 978-989-8111-88-3
IS - 2184-4992
AU - Onorati, T.
AU - Malizia, A.
AU - Díaz, P.
AU - Aedo, I.
PY - 2009
SP - 48
EP - 54
DO - 10.5220/0001984200480054
PB - SciTePress

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