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Authors: Wendy Lucas ; Jennifer Xu and Tamara Babaian

Affiliation: Bentley University, United States

Keyword(s): Process Visualization, Usage Event Logs, ERP System Usability.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human-Computer Interaction ; Interface Design

Abstract: We present a prototype system that visualizes business process models extracted from usage logs for providing support to Enterprise Resource Planning (ERP) system users in real time. While process mining and visualization techniques are commonly applied to off-line data analytics and process management, far less attention has been focused on how they can be applied in real time to assisting users of complex system interfaces. The approach described in this paper demonstrates the application of interactive visualizations to providing ERP system users with process-, task-, and context-related information during active system use. Such information is vital to the users’ understanding of the supported processes and affects their ability to make the most effective use of the system, yet it is typically hidden behind opaque interfaces. Dynamically-generated interactive process visualizations that draw on data captured to usage logs are one way to open a much needed window for ERP users.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Lucas, W.; Xu, J. and Babaian, T. (2013). Visualizing ERP Usage Logs in Real Time. In Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 1: ICEIS; ISBN 978-989-8565-61-7; ISSN 2184-4992, SciTePress, pages 83-90. DOI: 10.5220/0004440000830090

@conference{iceis13,
author={Wendy Lucas. and Jennifer Xu. and Tamara Babaian.},
title={Visualizing ERP Usage Logs in Real Time},
booktitle={Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 1: ICEIS},
year={2013},
pages={83-90},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004440000830090},
isbn={978-989-8565-61-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 1: ICEIS
TI - Visualizing ERP Usage Logs in Real Time
SN - 978-989-8565-61-7
IS - 2184-4992
AU - Lucas, W.
AU - Xu, J.
AU - Babaian, T.
PY - 2013
SP - 83
EP - 90
DO - 10.5220/0004440000830090
PB - SciTePress

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