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Authors: Philipp Masche ; Paul Mckee and Bryce Mitchell

Affiliation: Research & Venturing, British Telecommunications plc., United Kingdom

ISBN: 978-972-8865-47-4

Keyword(s): e-Business, B2B, SLA, GRID.

Related Ontology Subjects/Areas/Topics: Agents ; Artificial Intelligence ; B2B, B2C and C2C ; Communication and Software Technologies and Architectures ; e-Business ; e-Business and e-Commerce ; Enterprise Information Systems ; Grid Computing ; Internet Technology ; Society, e-Business and e-Government ; Software Agents and Internet Computing ; Technology Platforms ; Web Information Systems and Technologies

Abstract: Service orientated architectures (SOA will support a dynamic market in commodity services and enable business to drive down costs and respond faster and flexibly to changing markets. Virtualisation delivers similar benefits for the management of resources. If viable business models for the combination of these two technologies can be found, a true commodity grid can become reality. An essential principle of any viable business model will be to secure the flexibility for service providers to manage and provision services. The provider consumer relationship is encapsulated within a service level agreement (SLA). We propose that this SLA contains terms that only relate to business level objectives (BLO). Deployment and management details of a service are hidden by virtualisation in the provider’s domain and therefore should not be expressed in the SLA. The SLA will become key to build confidence in the business relationship between provider and consumer and a differentiating fac tor between providers in a market place. (More)

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Paper citation in several formats:
Masche P.; Mckee P.; Mitchell B. and (2006). THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS.In Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, ISBN 978-972-8865-47-4, pages 123-126. DOI: 10.5220/0001245101230126

@conference{webist06,
author={Philipp Masche and Paul Mckee and Bryce Mitchell},
title={THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS},
booktitle={Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,},
year={2006},
pages={123-126},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001245101230126},
isbn={978-972-8865-47-4},
}

TY - CONF

JO - Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,
TI - THE INCREASING ROLE OF SERVICE LEVEL AGREEMENTS IN B2B SYSTEMS
SN - 978-972-8865-47-4
AU - Masche, P.
AU - Mckee, P.
AU - Mitchell, B.
PY - 2006
SP - 123
EP - 126
DO - 10.5220/0001245101230126

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