Authors:
Eduardo Costa Ramos
1
;
Flavia Maria Santoro
1
and
Fernanda Baião
2
Affiliations:
1
Federal University of the State of Rio de Janeiro (UNIRIO), Brazil
;
2
NP2Tec / UNIRIO, Brazil
Keyword(s):
Business Process, External Context, Knowledge Management, Competitive Intelligence, KDD.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
Business Intelligence
;
Business Process Management
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge Management Projects
;
Knowledge-Based Systems
;
Learning Organization & Organizational Learning
;
Organizational Memories
;
Software Engineering
;
Symbolic Systems
Abstract:
Organizations have been demanded to efficiently detect and respond to changes in their environment, which depends on its ability to adapt their business processes. Taking internal and external environment variables into account enables to address issues, such as, how a business process was executed last time the country experienced a similar economic scenario; whether that process execution brought positive results or not; which were the external environmental reasons that provoked changes in previous process executions. These environmental variables are typically referred in the literature as the context of the process. In this paper, we propose a method to identify and prioritize external variables that impact the execution of specific activities of a process. The proposed method applies competitive intelligence concepts and data mining techniques, and was evaluated in a case study.