A MODEL-DRIVEN APPROACH TO MANAGING AND CUSTOMIZING SOFTWARE PROCESS VARIABILITIES Topics: Business Processes Re-Engineering; CASE Tools for System Development; Information Engineering Methodologies; Modeling Concepts and Information Integration Tools; Modeling Formalisms, Languages and Notations In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS, 92-100, 2010 , Funchal, Madeira, Portugal