PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus

A. I. Kokkinaki; A. Vouldis

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Paper

PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus

Topics: Business Processes Re-Engineering; Requirements Analysis

In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS, 321-325, 2010 , Funchal, Madeira, Portugal

Authors: A. I. Kokkinaki ¹ and A. Vouldis ²

Affiliations: ¹ University of Nicosia, Cyprus ; ² Cyprus Import Corporation Ltd, Cyprus

Keyword(s): Performance management, Information systems, Extended products.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Process Management ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Information Systems Analysis and Specification ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Requirements Analysis And Management ; Symbolic Systems

Abstract: This paper is a case study that outlines design and implementation issues related to an application that facilitates process management and controls business performance issues in a retailer of extended products. The notion of an extended product is that of a product bundled with services. Towards this aim, the case study described in this paper focuses on three objectives: to review on existing theory on the subject of designing and developing applications and interfaces for enterprise information systems, to solicit end-users’ requirements based on which an information system is designed and developed.

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Paper citation in several formats:

I. Kokkinaki, A. and Vouldis, A. (2010). PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus. In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-8425-06-5; ISSN 2184-4992, SciTePress, pages 321-325. DOI: 10.5220/0002969103210325

@conference{iceis10,
author={A. {I. Kokkinaki}. and A. Vouldis.},
title={PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2010},
pages={321-325},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002969103210325},
isbn={978-989-8425-06-5},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus
SN - 978-989-8425-06-5
IS - 2184-4992
AU - I. Kokkinaki, A.
AU - Vouldis, A.
PY - 2010
SP - 321
EP - 325
DO - 10.5220/0002969103210325
PB - SciTePress