Authors:
Guy Toko
1
and
Ernest Mnkandla
2
Affiliations:
1
College of Business and Economics, Department of Applied Information Systems, University of Johannesburg, Johannesburg, South Africa
;
2
Department of Computer Science, School of Computing, University of South Africa, Johannesburg, South Africa
Keyword(s):
Usability, Computer Usability, Less Experienced Users, Average Users, Interactive Challenges, Computing in South Africa, Users.
Abstract:
The growing use of applications and access to the internet has increased the number of average computer users in South Africa, as people are using applications like WhatsApp, Facebook, Twitter, Instagram, and more. The goal of the study is to identify the challenges that most South African people face when they are interacting with computer applications, web applications, and mobile applications. The reason for conducting the study is that lately in South Africa we have seen an increase in South Africans who have access to computer systems, such as the use of smartphones, tablets or iPads, game consoles, and laptops. Most of the people who are using these devices or have access to them still face challenges as to how to use these devices or to use some of the applications that come with these devices. The paper will begin by introducing the topic. The paper will be followed by a literature review section, which will include four topics relating to the topic that helped the researcher
to build a foundation for the research topic and to get ideas on how to do the research. The paper will then be followed by the research methodology, and the findings of, and discussions flowing from the study will then follow.
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