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Authors: Diotima Bertel 1 ; Soraia Teles 2 ; Flora Strohmeier 1 ; Pedro Vieira-Marques 3 ; Paul Schmitter 4 ; Stefan Ruscher 1 ; Constança Paúl 2 and Andrea Ch. Kofler 4

Affiliations: 1 SYNYO GmbH, Austria ; 2 Institute of Biomedical Sciences Abel Salazar (ICBAS) and Center for Health Technology and Services Research (CINTESIS), Portugal ; 3 Center for Health Technology and Services Research (CINTESIS), Portugal ; 4 Zurich University of Applied Sciences, Switzerland

ISBN: 978-989-758-299-8

Keyword(s): Engagement Platforms & Engagement Ecosystem, Digital and Human Advisors, Ambient Assisted Living (AAL).

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Analytics ; Cardiovascular Technologies ; Computing and Telecommunications in Cardiology ; Data Engineering ; Decision Support Systems ; Decision Support Systems, Remote Data Analysis ; Health Engineering and Technology Applications ; Knowledge-Based Systems ; Symbolic Systems

Abstract: While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and at the same time offer a face-to-face (f2f) experience in the consumer-organization interactions. (More)

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Paper citation in several formats:
Bertel, D.; Teles, S.; Strohmeier, F.; Vieira-Marques, P.; Schmitter, P.; Ruscher, S.; Paúl, C. and Kofler, A. (2018). High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults.In Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-299-8, pages 241-249. DOI: 10.5220/0006799002410249

@conference{ict4awe18,
author={Diotima Bertel. and Soraia Teles. and Flora Strohmeier. and Pedro Vieira{-}Marques. and Paul Schmitter. and Stefan Ruscher. and Constan\c{C}a Paúl. and Andrea Ch. Kofler.},
title={High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults},
booktitle={Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},
year={2018},
pages={241-249},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006799002410249},
isbn={978-989-758-299-8},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults
SN - 978-989-758-299-8
AU - Bertel, D.
AU - Teles, S.
AU - Strohmeier, F.
AU - Vieira-Marques, P.
AU - Schmitter, P.
AU - Ruscher, S.
AU - Paúl, C.
AU - Kofler, A.
PY - 2018
SP - 241
EP - 249
DO - 10.5220/0006799002410249

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