Memory as an Elephant: How prior Events Determine User Attitudes in ERP Implementation

Lene Pries-Heje

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Paper

Memory as an Elephant: How prior Events Determine User Attitudes in ERP Implementation

In Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems - Volume 0ICEIS, 64-74, 2007 , Funchal, Madeira, Portugal

Author: Lene Pries-Heje

Affiliation: Software Software Development Group, IT University of Copenhagen, Denmark

Abstract: Assimilation of a standard ERP system to an organization is difficult. User involvement seems to be the crux of the matter. However, even the best intentions for user involvement may come to nothing. A case study of a five year ERP implementation process reveals that a main reason for this miss may be that the perception of usefulness in any given phase of the implementation is heavily dependant on preceding events – the process. A process model analysis identifies eight episodes and nine encounters in the case showing that users attitude towards an ERP system change between acceptance, equivocation, resistance and rejection depending on three things: (1) Dynamic between user and consultants, (2) Dynamic between different user groups, and (3) Understanding of technical, organizational and socio-technical options.

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Paper citation in several formats:

Pries-Heje, L. (2007). Memory as an Elephant: How prior Events Determine User Attitudes in ERP Implementation. In Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems (ICEIS 2007) - TCoB & MEIS; ISBN 978-972-8865-99-3, SciTePress, pages 64-74. DOI: 10.5220/0002426800640074

@conference{tcob & meis07,
author={Lene Pries{-}Heje.},
title={Memory as an Elephant: How prior Events Determine User Attitudes in ERP Implementation},
booktitle={Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems (ICEIS 2007) - TCoB & MEIS},
year={2007},
pages={64-74},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002426800640074},
isbn={978-972-8865-99-3},
}

TY - CONF

JO - Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems (ICEIS 2007) - TCoB & MEIS
TI - Memory as an Elephant: How prior Events Determine User Attitudes in ERP Implementation
SN - 978-972-8865-99-3
AU - Pries-Heje, L.
PY - 2007
SP - 64
EP - 74
DO - 10.5220/0002426800640074
PB - SciTePress